What to Do About the Widening IT Skills Gap

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The importance of information technology in meeting business objectives continues to grow. Regrettably, the shortfall in professionals who can manage business tech is also growing. Learn what the IT skills gap means for you.

  • Technology helps businesses meet strategic priorities. This includes:
  • implementing new systems or work processes to enhance efficiencies;
  • innovating and cultivating new ideas;
  • identifying new customer segments and markets;
  • launching new products or services.

In CompTIA’s research into the “State of the IT Skills Gap,” the skills disparity is widening. And it’s doing so at a worrying rate. Nearly half of CompTIA’s respondents said the skills gap had grown in scope/depth over the past two years. That’s 46%, indicating significant or moderate growth in their businesses.

That may not even capture the problem accurately. Only 44% of CompTIA’s respondents felt they had the know-how to identify and assess IT skills gaps on their own.

IT skills gap issues

The IT skills gap affects strategy and also impacts staff productivity and customer service/customer engagement. The shortfall in IT savvy individuals also impacts security, particularly:

  • data loss prevention;
  • firewalls/antivirus safeguards;
  • cloud security;
  • network monitoring/access management.

Plus, the IT skills gap can slow the adoption of emerging technology. This sees businesses struggling to upgrade existing hardware and software. They aren’t able to use artificial intelligence, automation, or the Internet of Things.

The shortage also hurts data integration, management, and analytics. Software or app development can also suffer.

How to address the gap

There are many ways businesses can improve the IT workforce pipeline. Providing on-the-job experience through internships or apprenticeships may work, as might encouraging IT employees to pursue new certifications and credentials.

Investing in tech talent is another way to promote your business objectives. Without the right IT support, you could end up buying the wrong technology or struggle to deploy it. Instead of adding agility and efficiency, you’ll slow things down and may compromise security, too.

With the IT environment constantly evolving, it’s difficult for businesses to keep up. Many firms can’t keep up with the rising compensation requirements, keeping internal IT trained is expensive, too. Then, if IT talent leaves, they take their business infrastructure knowledge with them.

The solution? Partnering with a managed service provider (MSP). With an MSP you gain experts that always stay on top of the latest events and are always trained up. Yet you don’t have to pay for their conferences and ongoing training. You typically pay a consistent set fee for the services you need.

Our experts can help update your infrastructure, deploy new systems, and secure IT. Contact us today at (515)422-1995.

How to Select a Computer Repair Business

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Something is broken! The laptop is whirring. The computer won’t power up. In either case, you’re staring at a blank, blue screen. Yet you can’t live without your computer. You need to find a computer repair business. But what should you look for? This article will help you make your choice.

If a computer or laptop doesn’t do what we want it to do, we move into panic mode. You may want to run out and buy a new one. That’s going to be expensive and may be unnecessary, especially right now, as a global computer chip supply shortfall is ratcheting up prices and extending delivery timelines.

The next option? Find a repair shop to take a look at your home computer. Here’s what to look for.

#1 Good reviews and high ratings

Look up the business online and see what kind of customer feedback it gets. Don’t fall for a single five-star review, though – that could be the owner’s cousin. Look at the number of stars, as well as the number of reviews used to reach that ranking.

It’s also worthwhile reading some of the reviews. You’ll see what other customers are saying about problems resolved (or not) at that repair shop. Customer testimonials can help you sort out which shop is best suited to solving your current problem.

#2 Comparable price estimates

Ask for an estimate before you commit to working with a particular repair shop. You may not get a full picture. The repair team will typically charge you a diagnostic fee first to gauge the problem. Then, they’ll be better able to estimate the overall cost. They should be able to explain any large price jumps from their original estimate.

This is another reason to check out the reviews. You might see several people complaining about the cheaper initial estimate luring them in. Then, they get hit with a whopping bill after the fact.

#3 Go with relevant experience

You may not know the difference between a Dell and an Apple, but your repair person should. Prefer someone with experience addressing problems with your particular brand. This can save time and money. If the repair person is more familiar with that type of device, they may troubleshoot more efficiently.

#4 Location matters

If you go with a big-box store, you risk someone who doesn’t know much about computers shipping your device to a central repair hub. That means it can take longer. Your device could also be at further risk of damage while en route. Plus, you won’t get an accurate estimate for repair costs upfront.

If you select a local computer repair shop, you can get to know the individual working on your computer, and you know the device will be worked on in that store. Plus, if you ever have future issues, you can return to working directly with that same individual again.

Professional Help Matters

Sure, you might have a family member or friend who thinks they are a tech whiz, but that doesn’t mean you want to entrust your computer to them. Instead, work with a seasoned IT pro who can reliably address computer or laptop issues.

A computer repair professional will be customer-oriented. That means they’ll know how to meet your needs courteously. They’ll keep you informed and be upfront about pricing. After all, their business reputation rests upon your satisfaction. Can your cousin Edgar or friend Sal say the same thing? Contact us today at (515)422-1995.

Turn to Your MSP for Vendor Management

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With a managed service provider (MSP), your business expects tech support, infrastructure monitoring, and maintenance. Did you know vendor management is another service you can entrust to these IT experts?

You have vendors – lots of them – probably more so now that your work environment has gone hybrid. Yet managing all your vendors can be challenging. Different departments may even have their own vendor relationships. Without vendor management, there’s no one bridging the siloes. No one ensures cost savings while improving efficiency and productivity.

What is vendor management?

Vendor management centralizes the oversight of different vendors. If each department contracts on its own, you can’t take advantage of economies of scale, and you may also suffer from inefficiencies and inconsistencies. Each vendor may have different processes, services, and price points, yet no one is managing vendor partnerships to see how they impact your bottom line.

Turn to your MSP for expert analysis and oversight of vendors. An MSP can:

  • tackle contract transactions;
  • implement the changes;
  • seek data integration;
  • avoid possible compliance implications;
  • find greater efficiencies;
  • save you money by identifying duplication or finding more competitive bids;
  • increase the visibility of vendor sourcing, management, and payment.

What does MSP vendor management include?

Say you want a new Web host. You’ll spend time identifying vendors, researching possibilities, and deciding who gets your business. Then something goes wrong. Now, you need to get in touch with that vendor to troubleshoot. Plus, you’ll always need to manage that relationship and keep up with payments.

Now, multiply that effort by the many different vendors you have. You likely have antivirus solutions, broadband internet, disaster recovery, and off-site backup vendors, as well as partners providing email security, hardware maintenance, telecommunications, and Web hosting. Different offices or departments might even contract with separate vendors for these services.

Your MSP can provide added value by streamlining your vendor management. A technology- and vendor-neutral MSP can look for the best solutions for your business goals. The MSP’s goal is to find the right alignment with your objectives. That’s where they add the most value to you as a customer.

An MSP may use vendor management software to track and measure. This supports more informed decision-making. Plus, it can automate processes such as expense management, requisitioning, payments, and reporting.

Positively impact your bottom line

Drawing on experience with a variety of vendors, the MSP can simplify your supply chain. The MSP may be able to leverage preferred relationships to negotiate better rates.

Plus, their experts are up to date on the ins and outs of supporting those vendor offerings. Say there is an issue with email security. There could be a faster resolution if the vendor talks to an informed tech professional; that’s easier than a harried accountant who doesn’t know an SPF from a DKIM or a DMARC (and shouldn’t need to).

Let our experts handle your vendor management to centralize and simplify these relationships. Work with the best people and the right technology, and enjoy a better return on investment. Contact us today at (515)422-1995.

Hardware as a Service: What Is It, and Why Use It?

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When IT infrastructure is out of date, you face performance and compatibility issues. Your business spends time troubleshooting faulty computer hardware, and productivity is lost. Yet your business can’t afford to update to more advanced technology. The solution? Hardware as a Service.

Hardware as a Service allows small or midsized businesses to lease needed computing power. The business gets access to new equipment they might not otherwise be able to afford. Plus, you save on operational expenses powering, cooling, and maintaining the tech.

IT infrastructure evolves so quickly, but Hardware as a Service helps you avoid becoming outdated. You no longer have to find the budget to purchase brand-new technology every few years. You simply lease the tech assets from a service provider.

How Hardware as a Service Works

There are different Hardware as a Service model. You might:

  • sign a contract for a provider to administer and maintain the computer hardware it installs in your offices;
  • use Internet Protocol (IP) connections to cloud computing environments and let off-site hardware do the work. This option saves on hardware costs and related OPEX, but also avoids heavy expenditure on IP bandwidth.

How does this solution differ from leasing computers? This is a managed services agreement, and you gain installation, maintenance, and support services, too.

More Advantages of Hardware as a Service

We’ve already mentioned cost-effectiveness and currency, but those aren’t the only benefits of using a HaaS solution.

Simplicity

Your business will pay a consistent monthly or yearly subscription fee for your HaaS. In return, you get systems that are automatically updated. The tech will be compatible with the latest software deployed. You don’t have to do the legwork to buy any hardware, and you avoid having to maintain the technology.

Proactive service

With HaaS, you don’t need an IT team in-house to manage and maintain the equipment. Additionally, the service provider offers value via effective customer service. You can expect the provider to be doing everything it can to ensure a robust hardware service so you enjoy the reliable infrastructure and round-the-clock IT infrastructure support.

Security gains

The IT ecosystem is always changing, and so, too, are the threats to cybersecurity. Your business would be more vulnerable to attack with legacy hardware. Using HaaS, you are working with more secure, up-to-date technology. This can cut the risk of downtime and service disruptions.

Scalability

If your business grows, you need your systems to grow with you. With HaaS, it’s easy to expand or upgrade infrastructure. You don’t have to worry about the huge capital expenditure for new tech; you’ll simply pay more to upgrade your HaaS solution.

With Hardware as a Service, you can affordably replace your technology before it becomes obsolete. Cut costs, and improve scalability and security, all while gaining an expert IT partner. Get in touch with us today at (515)422-1995.

Refurbished Computer and Laptops Worth Another Look?

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If you’re in the market for a new computer or laptop, you’ve likely noticed a few things. Technology is more expensive, and there are long waits to get the devices you want. This article will explain the current computer and laptop supply-chain issues. Then, we’ll offer reasons to consider refurbished devices to meet your needs.

There are supply-chain issues for everything from pool floats to personal computers. The pandemic placed added pressure on shippers and also increased demand for electronics, as people spent more time at home. At the same time, there is a shortage of key components.

Every computer or laptop (and so much more electronics) needs a chip. These computer chips are in great demand, but there’s a supply shortfall. The American Department of Commerce described the shortage as “a major supply and demand mismatch.” In the US, the median demand for chips was as much as 17% higher in 2021 than in 2019.

It doesn’t help any that extreme weather shut down a major computer chip plant in Texas. Meanwhile, a Japan-based manufacturer experienced a fire. It’s also difficult to get new chip plants up and running. The factories are expensive and workers need to be highly trained.

Yet you can’t get a PC or a laptop without a computer chip, and the problem is unlikely to be resolved this year. Some people predict it could take years for supply and demand to rebalance, which could mean you’re going to be paying a lot more for your next, new device and be waiting a long time for it. On the other hand, you might see this as an opportunity to reconsider buying a refurbished device.

Reasons to buy refurbished

A refurbished PC or laptop is a pre-owned device with data wiped and drives restored; it’s been reset to factory settings. The PC or laptop is evaluated, cleaned, and repaired before resale. In some cases, the device is upgraded, too.

Buying a refurbished computer or laptop can be the smart way to go. Here’s why.

#1 Access to quality

As you are buying a pre-owned computer, you’ll be able to pay less for better technology. A common complaint about new computers? They are outdated before you even get them out of the box at home. By going with a refurbished unit, you can take advantage of the quick turnover in models. You can get a top machine without paying the “new” price. By buying refurbished, you could afford more memory and better screen quality or processor speed.

#2 As good as new

In most cases, big corporations cycle out their computers every few years, and you now get to buy a good-as-new computer or laptop and make big savings. Refurbished computers are sold when they have been tested and cleaned up. So, you may not get that new computer smell (is there such a thing?), but you’ll get a fresh experience with a refurbished unit.

#3 You’re helping the environment

Buying a refurbished device is the green way to go. Repair is an alternative to computers and laptops languishing as waste. The computer is fixed up and recycled for another user, either by the original brand manufacturer or another computer outfit. Dell, HP, and Apple have high standards before a computer or laptop is resold as refurbished.

# 4 You can protect your refurbished purchase

If you’re worried about taking a risk on a refurbished computer or laptop, buy a warranty from the seller. You can typically buy a full one-year warranty. This protects your purchase should any issue occur in that timeframe.

Need help choosing the right computer or laptop for your home? Our experts can help you find the best device for your specifications. We can consult on your new or refurbished purchase.

Contact us today at (515)422-1995

Businesses Beware OF Fake Meeting Requests

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Hi,

Important that we meet discuss speerfishing attacks over business comunicatons. We need to make plan about this IMMEDIATELY. Please click on the link [uurl.callender.com] to make an appointment with IT for quick tutorial.

Regards,

IT

There are several things wrong with this email, and hopefully, you noticed them. All are red flags you can look for to avoid fake meeting requests or calendar-invite scams.

Business Email Communication (BEC) scams are not new. For example:

  • Facebook and Google suffered a $121 million BEC scam.
  • Ubiquiti lost $46.7 million to an attack.
  • Toyota transferred $37 million to crooks in a BEC snafu.

In 2020, BEC attacks were the most lucrative scam. The US estimated cybercriminals made over $1.8 billion with this approach. Beyond money, falling victim to a BEC attack also costs your business time and reputation. Here’s what to look for and how to protect against BEC scammers.

How BEC Scams Work

With many more people working from home and meeting virtually, there’s been an uptick in BEC spearfishing attacks.

On Gmail, the bad actor needs only your email address to send an invite that adds to your calendar by default. Then, you might click on what appears to be a meeting link, which actually takes you to a malware site.

Zoom has also become an attack vector. You get an invite to a meeting that asks you to login into Microsoft Outlook. You’ve done it so many times before, except this is a fake login page, and it’s set up to steal your access credentials.

How to Protect Against BEC Scams

Educate your users. As with any other type of email scam, users need to learn to be careful about the links they click. Some indicators to look for, which you can see in our opening example, include:

  • spelling mistakes;
  • urgent appeals;
  • poor phrasing;
  • suspicious links.

Email addresses, links, and domain name inconsistencies are more bad signs. Plus, be wary if something seems too good to be true (a free laptop?) or is an unusual request (transfer $1 million from the CEO’s account).

Google Calendar users can go into General settings, then Event settings, and switch off “Automatically add invitations.” Instead, select “No, only show invitations to which I have responded.” Also, under Events from Gmail, you can stop calendar events auto-generating based on your inbox. Keep in mind, though, that you’ll also be blocking legitimate events.

In these days of the hybrid workforce, we’re used to clicking on links from Zoom, Google Docs, and Microsoft Office as part of our daily workflow. The cyber bad guys know this and are taking advantage of it. Unsubscribing from email lists, keeping your email private, and reporting spam to IT can all help.

Your business might also benefit from working with a managed service provider to use a third-party spam filter. Our experts can also review your cybersecurity posture and identify areas to improve your defenses.

Contact us today at (515)422-1995

SMBs Can Become a Weapon in Cyberwarfare

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Headlines today highlight Ukrainian tragedy or North Korea testing missiles. It can seem far away from your business, yet battles are being fought online, too. Your small business’s IT systems could be weaponized for cyberwarfare.

That statement may surprise you. You’ve heard of cyber targets such as:

  • critical national infrastructure;
  • election and voting organizations;
  • military databases;
  • government communication outlets.

In the days preceding Russia’s attack, 70 Ukrainian governmental organizations were hacked. Messages in Ukrainian, Russian, and Polish warned people to be afraid and expect the worst.

But, why would someone want to target your small business as part of their cyberwarfare? You may be only a stepping stone to help the attackers achieve their larger goal.

How your business can become a target

You could be the victim of a supply-chain or leap-frog attack, or you might have a business partner who is also an accountant to a defense contractor, or your business might be providing heating and air conditioning maintenance to a utility. That connection makes you interesting to hackers.

Attackers use you as a pawn in digital warfare. They expect you have fewer defenses than the highly funded end target, so they infect your network to facilitate their attack. They might send a fake invoice from your business to the target, one that is laden with a malicious payload. The client, trusting your credibility, opens the malware. From there, the attacker has access to the information they were seeking from the outset.

How to shore up your defenses

Increase your cyber vigilance. Don’t think that you are too small to be a target. Instead, create and maintain a cybersecurity plan. Follow best practices to keep your systems resilient, and ensure you have the proper protection in place.

This type of attack often leverages software vulnerabilities, so make sure that all your systems are up to date and patched, leverage antivirus tools, and stay current on the latest threats you should protect against.

Also, remind your employees about the importance of good cyber hygiene, the humans who work for you are often the weakest link. They don’t mean to cause any damage, but they click on that phishing email or go to that website with malware downloads embedded.

Multifactor authentication can also help you combat hacker access. Even if the bad actor does get a user’s credentials, they still need an approved device to get in. This makes it much more difficult to compromise your network.

It’s also a good idea to establish ongoing monitoring of any security events and install remote access controls. Geo-fencing can restrict certain foreign IP addresses, and Certificates can validate trusted computers that remotely access your systems. Then, use the data from those tools to identify any suspicious activity.

A managed service provider (MSP) can help with any of these defense tactics. We don’t want to see you turned into an unwitting weapon in someone’s cyberwarfare. Contact us today to learn more about what we can do to help reduce your attack surface.

Reach to us today at (515)422-1995.

Small Business Can’t Sacrifice Cybersecurity

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For small businesses, it can be tempting to postpone cybersecurity efforts. There are many common excuses: “There’s so much to do,” “There’s not enough budget,” “Our business is too small to target,” etc. But right now, cybersecurity is a must-have for every business.

Think of it like business insurance. You don’t intend to get sued or have accidents, but you have insurance to cover if the worst happens. Similarly, having cybersecurity in place:

  • saves you time, money, and stress;
  • protects your business IT against damages;
  • provides you and your employees with peace of mind.

But small businesses are not only at risk of cyberattack. According to a study released in March 2022 by cloud security company Barracuda Networks, “on average, an employee of a small business with less than 100 employees will experience 350% more social engineering attacks than an employee of a larger enterprise.” That makes small businesses three times more likely to be targeted.

In fact, your business may already have been attacked. The Barracuda study found that one in five organizations had at least one account compromised in 2021. And hackers need only one account to launch from. An attack can spread without you knowing if you don’t have the right detection and protection tools in place.

Advice for small business leaders

Digital attacks are on the rise, and you’re going to need help. A report from Blackberry in February suggested that “one million daily security alerts are seen in 25% of security operations centers.”

But you don’t have a security operations center, right, let alone one that can process a million alerts daily. Investing in cybersecurity gives you access to that type of security reporting, plus much more.

Hackers target small businesses because they expect them to have fewer IT resources. That can mean more weak points for bad actors to exploit.

At least you are keeping your software current and patching vulnerabilities with any manufacturer updates, right? And your business probably also uses antivirus and emailing filtering. Yet, traditional email filters are no longer enough: you need to invest in additional security resources.

Take the target off your back

So, we’re back at the beginning again. Investing in cybersecurity is now on your wish list, but you can’t see how you can afford it right now. But you can’t afford not to really. According to the Australian Cyber Security Centre, “Australia spent approximately $5.6 billion on cybersecurity in 2020, and self-reported losses from cybercrime totalled more than $33 billion.”

Plus, you don’t need to do everything from scratch and buy all the necessary software and hardware yourself. Instead, you can work with a vendor to take advantage of economies of scale. Invest in a cybersecurity partner who will do a full risk analysis to find the main vulnerabilities in your business IT environment.

Partner with someone who works to secure many small businesses like yours. They’ll be the ones investing in supplemental technology with machine-learning security to protect against all types of email. They’ll know how to put the right protection tools in place, and they’ll also have the skills to detect and respond to threats post-delivery.

The damage caused by one compromised account can be devastating for a small business. Don’t risk the worst happening: protect your cybersecurity with the help of a managed service provider. We can identify any weak points in your cybersecurity and help put safeguards in place to defend your business. Contact us today at (515)422-1995!

Picking a PC for Video Editing

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Ready to be the next TikTok breakout? Or perhaps you want a video of your cockatoo “singing” “Amazing Grace” to go viral. Or you may make company promotional videos while working from home. There are many reasons you might be looking for the right home computer to do video editing. This article will help.

Yes, you can make edits on a phone or tablet, but if you want to do your videos justice, invest in the tools to meet the high demands of video editing. Consider processing power, memory, storage space, and graphic cards.

Know your CPU

Whatever your goal with your video editing, you can count on needing a lot of processing power to do the job well. Essentially, you want to get the best computer processing unit (CPU) you can afford.

Some video editing software makes use of multiple cores. You might think of this as one person with many arms to complete tasks. Meanwhile, single-core video software has one arm. If you’ve only got that one arm, it’s best to make it as strong as possible, which requires the highest processing speed you can get.

Adding titles, visual effects, and sound effects require more of your processor. It needs to compile, encode, and compress all your efforts into the final video cut. So, CPU performance matters.

Make memories with RAM

You may be wanting to edit only home videos to share with friends and family. Whether it’s that or you’re creating commercial quality videos, consider memory (RAM).

Think of RAM as the amount of desk space or elbow room you have to do your tasks. Whether you have one or many arms, you’ll need more room to complete a bigger project.

At a minimum, you should be starting with 16GB if you plan to do any video editing. If you are going to be working with long videos or very large files, you should consider 32GB or even 64GB.

Storage savvy

Storage is easily overlooked but very important to video editing.

A solid-state drive (SSD) is essential for video editing. Old “spinner” drives work a bit like a record player. The “needle” needs to physically move to the location where the file is on the platter, which slows things down a lot. SSDs are instantaneous, using flash memory to store data. This makes your work go a lot faster.

The downside? SSDs don’t have as much storage space as old spinners. Generally, we recommend an SSD for working on the video files, and then moving the file to an old, large storage spinner for storage.

Give a graphics card a look

A graphics card is not required but can be useful when editing video. If you’re using beginner- or intermediate-level editing software, you may not need a dedicated graphics card. However, there is a performance gain when you have a good graphics card for video editing. The free DaVinci Resolve and Premiere Pro both do well with AMD and NVIDIA graphics cards.

Build with an expert

The best way to get the right personal computer to meet your particular video editing needs is to work with a PC builder to customize a computer to your specific needs. You can talk about the types of videos you’re editing and the software you use. Our team can optimize a system to suit you and your budget. Call us at (515)422-1995 today.

What an MSP Can Offer Your Business

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It’s not as if the name “managed services provider ” (MSP) is that self-explanatory. You might read that business description and have no real idea what it is an MSP can do for you. We’re providing managed services … OK, but what does that mean? To make things easier, this article outlines the actual IT services an MSP provides.

Most important, an MSP provides preventative services. We detect issues before they become a problem. The mission is to protect your business against costly downtime.

Too many businesses are reactive: they wait for something to go wrong with their business technology, then they look for someone to help resolve the problem. Ours is not a break-fix approach to IT. Our job is to keep your business technology safe and available. We get to know your business. That way, we can anticipate your needs and ensure your IT is always supporting your success.

An MSP proactively monitors, patches, and updates your software. We keep your technology current and optimized. This includes your laptops, desktops, and mobile devices, plus your network and servers. We’ll also keep an eye on your firewalls, switches, and access points. That way, you can focus instead on other elements of your business.

But, wait. That’s not all

This proactive mindset extends to cybersecurity services. Hackers target small businesses, expecting them to have less protection in place. You need to defend your business. The MSP’s security experts review your systems to identify and address vulnerabilities. We can keep up with system updates, software patching, antivirus, and more to shore up your security posture. You can’t keep up with the myriad daily security alerts, because you don’t have the bandwidth. For us, it’s part of our job.

Another beneficial MSP service is strategic advice. You know the ins and outs of your business; we know the finer points about technology for businesses like yours. We get to know how you and your people work and suggest the best tools to meet your needs. We can help you decide on the right technology and the best timeline for your budget. Outsourcing IT management to us, you get a well-informed CIO on your team. That’s without having to take on the burden of recruiting and retaining top tech talent.

We can also manage your business continuity and disaster-recovery strategy. Your MSP will establish a solid data-backup plan. Plus, they’ll regularly audit recovery capabilities. They will ensure everything can be restored efficiently if the worst does happen.

Yet another business burden we take on for you is end-user support. Unless, that is, you like being the one your people call when a printer goes down or they can’t connect remotely. Our personable, professional tech experts can become your tech support team. You gain an on-call support provider responding to your users’ needs.

Get the right services managed

So, now you know what an MSP can do for you. Maybe you don’t need all those services managed by your MSP. That can work too. Many of us offer packages bundling different levels of service or capabilities. The point is that your MSP will work with you to provide reliable, safe, and efficient IT for your business. Find out more today by calling us at (515)422-1995!

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