Small Business Can’t Sacrifice Cybersecurity

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For small businesses, it can be tempting to postpone cybersecurity efforts. There are many common excuses: “There’s so much to do,” “There’s not enough budget,” “Our business is too small to target,” etc. But right now, cybersecurity is a must-have for every business.

Think of it like business insurance. You don’t intend to get sued or have accidents, but you have insurance to cover if the worst happens. Similarly, having cybersecurity in place:

  • saves you time, money, and stress;
  • protects your business IT against damages;
  • provides you and your employees with peace of mind.

But small businesses are not only at risk of cyberattack. According to a study released in March 2022 by cloud security company Barracuda Networks, “on average, an employee of a small business with less than 100 employees will experience 350% more social engineering attacks than an employee of a larger enterprise.” That makes small businesses three times more likely to be targeted.

In fact, your business may already have been attacked. The Barracuda study found that one in five organizations had at least one account compromised in 2021. And hackers need only one account to launch from. An attack can spread without you knowing if you don’t have the right detection and protection tools in place.

Advice for small business leaders

Digital attacks are on the rise, and you’re going to need help. A report from Blackberry in February suggested that “one million daily security alerts are seen in 25% of security operations centers.”

But you don’t have a security operations center, right, let alone one that can process a million alerts daily. Investing in cybersecurity gives you access to that type of security reporting, plus much more.

Hackers target small businesses because they expect them to have fewer IT resources. That can mean more weak points for bad actors to exploit.

At least you are keeping your software current and patching vulnerabilities with any manufacturer updates, right? And your business probably also uses antivirus and emailing filtering. Yet, traditional email filters are no longer enough: you need to invest in additional security resources.

Take the target off your back

So, we’re back at the beginning again. Investing in cybersecurity is now on your wish list, but you can’t see how you can afford it right now. But you can’t afford not to really. According to the Australian Cyber Security Centre, “Australia spent approximately $5.6 billion on cybersecurity in 2020, and self-reported losses from cybercrime totalled more than $33 billion.”

Plus, you don’t need to do everything from scratch and buy all the necessary software and hardware yourself. Instead, you can work with a vendor to take advantage of economies of scale. Invest in a cybersecurity partner who will do a full risk analysis to find the main vulnerabilities in your business IT environment.

Partner with someone who works to secure many small businesses like yours. They’ll be the ones investing in supplemental technology with machine-learning security to protect against all types of email. They’ll know how to put the right protection tools in place, and they’ll also have the skills to detect and respond to threats post-delivery.

The damage caused by one compromised account can be devastating for a small business. Don’t risk the worst happening: protect your cybersecurity with the help of a managed service provider. We can identify any weak points in your cybersecurity and help put safeguards in place to defend your business. Contact us today at (515)422-1995!

Picking a PC for Video Editing

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Ready to be the next TikTok breakout? Or perhaps you want a video of your cockatoo “singing” “Amazing Grace” to go viral. Or you may make company promotional videos while working from home. There are many reasons you might be looking for the right home computer to do video editing. This article will help.

Yes, you can make edits on a phone or tablet, but if you want to do your videos justice, invest in the tools to meet the high demands of video editing. Consider processing power, memory, storage space, and graphic cards.

Know your CPU

Whatever your goal with your video editing, you can count on needing a lot of processing power to do the job well. Essentially, you want to get the best computer processing unit (CPU) you can afford.

Some video editing software makes use of multiple cores. You might think of this as one person with many arms to complete tasks. Meanwhile, single-core video software has one arm. If you’ve only got that one arm, it’s best to make it as strong as possible, which requires the highest processing speed you can get.

Adding titles, visual effects, and sound effects require more of your processor. It needs to compile, encode, and compress all your efforts into the final video cut. So, CPU performance matters.

Make memories with RAM

You may be wanting to edit only home videos to share with friends and family. Whether it’s that or you’re creating commercial quality videos, consider memory (RAM).

Think of RAM as the amount of desk space or elbow room you have to do your tasks. Whether you have one or many arms, you’ll need more room to complete a bigger project.

At a minimum, you should be starting with 16GB if you plan to do any video editing. If you are going to be working with long videos or very large files, you should consider 32GB or even 64GB.

Storage savvy

Storage is easily overlooked but very important to video editing.

A solid-state drive (SSD) is essential for video editing. Old “spinner” drives work a bit like a record player. The “needle” needs to physically move to the location where the file is on the platter, which slows things down a lot. SSDs are instantaneous, using flash memory to store data. This makes your work go a lot faster.

The downside? SSDs don’t have as much storage space as old spinners. Generally, we recommend an SSD for working on the video files, and then moving the file to an old, large storage spinner for storage.

Give a graphics card a look

A graphics card is not required but can be useful when editing video. If you’re using beginner- or intermediate-level editing software, you may not need a dedicated graphics card. However, there is a performance gain when you have a good graphics card for video editing. The free DaVinci Resolve and Premiere Pro both do well with AMD and NVIDIA graphics cards.

Build with an expert

The best way to get the right personal computer to meet your particular video editing needs is to work with a PC builder to customize a computer to your specific needs. You can talk about the types of videos you’re editing and the software you use. Our team can optimize a system to suit you and your budget. Call us at (515)422-1995 today.

What an MSP Can Offer Your Business

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It’s not as if the name “managed services provider ” (MSP) is that self-explanatory. You might read that business description and have no real idea what it is an MSP can do for you. We’re providing managed services … OK, but what does that mean? To make things easier, this article outlines the actual IT services an MSP provides.

Most important, an MSP provides preventative services. We detect issues before they become a problem. The mission is to protect your business against costly downtime.

Too many businesses are reactive: they wait for something to go wrong with their business technology, then they look for someone to help resolve the problem. Ours is not a break-fix approach to IT. Our job is to keep your business technology safe and available. We get to know your business. That way, we can anticipate your needs and ensure your IT is always supporting your success.

An MSP proactively monitors, patches, and updates your software. We keep your technology current and optimized. This includes your laptops, desktops, and mobile devices, plus your network and servers. We’ll also keep an eye on your firewalls, switches, and access points. That way, you can focus instead on other elements of your business.

But, wait. That’s not all

This proactive mindset extends to cybersecurity services. Hackers target small businesses, expecting them to have less protection in place. You need to defend your business. The MSP’s security experts review your systems to identify and address vulnerabilities. We can keep up with system updates, software patching, antivirus, and more to shore up your security posture. You can’t keep up with the myriad daily security alerts, because you don’t have the bandwidth. For us, it’s part of our job.

Another beneficial MSP service is strategic advice. You know the ins and outs of your business; we know the finer points about technology for businesses like yours. We get to know how you and your people work and suggest the best tools to meet your needs. We can help you decide on the right technology and the best timeline for your budget. Outsourcing IT management to us, you get a well-informed CIO on your team. That’s without having to take on the burden of recruiting and retaining top tech talent.

We can also manage your business continuity and disaster-recovery strategy. Your MSP will establish a solid data-backup plan. Plus, they’ll regularly audit recovery capabilities. They will ensure everything can be restored efficiently if the worst does happen.

Yet another business burden we take on for you is end-user support. Unless, that is, you like being the one your people call when a printer goes down or they can’t connect remotely. Our personable, professional tech experts can become your tech support team. You gain an on-call support provider responding to your users’ needs.

Get the right services managed

So, now you know what an MSP can do for you. Maybe you don’t need all those services managed by your MSP. That can work too. Many of us offer packages bundling different levels of service or capabilities. The point is that your MSP will work with you to provide reliable, safe, and efficient IT for your business. Find out more today by calling us at (515)422-1995!

Think Before Sharing That Link

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Learning to share is an important early-life skill. Now, you’ve mastered it, and you’re out in the workforce. Happily, digital technology makes it much easier to share business files, but that doesn’t mean you want to do so willy-nilly. Consider these best practices for sharing with both internal and external users.

Cloud sharing makes it simple to share presentations, spreadsheets, documents, and other files. In OneDrive, Dropbox, Google, you can simply click on that document and click “share.” The link is created, and you can copy it into an email, or you can use a pop-up email from the software you’re working in at that moment. That done, you can move on to your next “to do” without thinking about it any longer.

Maybe not.

Unless you’ve set that link to expire, you’ve shared endless access to that file. Plus, you may have set the file up so that anyone with the link can open the file. You may even have given everyone with the link editing permission for that file, which means they can change the data or delete it. That’s today, tomorrow, weeks, months, or even years from now.

Think about that link before you share it. You may not intend that external contractor to have continued access to that presentation. You may want only an internal team member’s input before a client pitch, not in perpetuity, even after they’re no longer involved in that project.

Best practices with shared links

The problem compounds if you share folders. You might start out with a few files in that folder – the ones you wanted to let your client contact see – but, as time goes on, you add more files to the same folder. Do you want that client to be able to see all those files? Forever? Think about this before sending a shared link with broad permissions.

Yes, “anyone with the link can view” links are useful. They can help when you don’t know everyone’s email, or you don’t know everyone (internal or external) who will need access to a file. Still, it’s best to take the permission-based route. Allow only people with emails you know to access that file. You might set the default in your link sharing to “only people in your organization.”

Think twice about whether you want to make them editors, too. Remember that gives them the right to modify and delete that file. You might want only their eyes on the content, so limit what they can do to viewing only.

It’s also a good plan to set your links to expire. This stops the other person from continuing to access the files long after they need to do so. For confidential, sensitive data, choose a shorter expiration date; otherwise, you might go with a month. If the person needs access again after the link expires, you’ll be able to let them in again, but you’ll know you’re doing so.

Worried about unauthenticated access to your files, folders, or software and systems? Work with a managed service provider to enhance your security posture. Our experts are here to help. Contact us today at (515)422-1995.

The Business Risk of Abandoned Domain Names

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When setting up your small business website, you want a memorable name and sleek Web design. You know your website is an important online calling card. Then, when you grow or your business evolves, you might rebrand and add a site. But wait, don’t abandon the old one.

When you set up your Web presence, you select a domain name, and it’s part of all your URLs (FYI: URL stands for uniform resource locator). For example, you have created stylish caps and coats for small dogs. You pick the CoutureCanine.com domain name for your business. Your emails come from TheBoss@CoutureCanine.com. Then, off you go building Web traffic to your cool dog duds.

Maybe you even think ahead and buy similar domain names. You can redirect traffic and avoid losing customers to misspellings or typos.

The domain name, after all, establishes the business and provides you with a foundation to grow. As you build the business, you may expand to new verticals and outgrow the dogs-only website. Or, perhaps you wrap up your line for pups and move on to dressing parakeets. Whatever your reason, don’t abandon those old domain names.

Abandoned Domain Name Security Risks

To keep your domain name, you must continue to pay annual registration fees. If you have multiple domains, that can be a lot of small renewals to track and pay. Along the way, a domain renewal gets overlooked. So, the domain name is abandoned.

Domain names can also get abandoned as a result of a business rebranding or company restructuring. Or you might decide a domain is no longer worth continued renewals.

Your hosting company should tell you the Internet domain name is due to expire. After you stop paying, after a certain grace period, anyone can buy that abandoned domain name.

That doesn’t sound so bad. You didn’t want it anymore anyway, right? But you don’t know who might snatch up your old online calling card. Bad actors buy up abandoned domain names and re-register them with catch-all emails.

What’s a catch-all email? Well, remember TheBoss@CoutureCanine.com? That was you. But maybe you also had distinct emails for accounts, info, sales, support, James, and Shauna. All of them were going through CoutureCanine.com. If someone emails someone at the previous domain owner’s business, it goes instead to the new owner. Having seized control of your old site, they gain access to all incoming emails, and they could see the information you don’t want them to see.

The bad actor could also access online services once used by james@CoutureCanine.com. All they would need to do is reset the password to hijack that account.

Security researchers have seen criminals claim abandoned domains to:

  • access confidential email correspondence;
  • access personal information of former clients and current or former employees;
  • hijack personal user accounts (e.g. LinkedIn, Facebook, etc.) linked to old domain e-mail addresses.

What to do with domain names

Especially if you use a domain name for email, don’t let the renewal expire. We didn’t even mention pirates who look for business websites that have lapsed so they can charge exorbitant ransoms to return that domain.

When you move to a new domain address, communicate the change with all your clients and vendors. Close any cloud-based user accounts registered with the old domain email address. Also, unsubscribe from email notifications that might share sensitive data.

Not sure about your domain name registrations, renewals, and what’s set to expire? An IT service provider can handle this for you. Our experts can make sure you don’t abandon domain names. Or we can ensure you close any associated accounts properly to protect your security.

Contact us now at (515) 422-1995.

What IT Services Should You Outsource?

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Every successful small business owner reaches a point when they need to tap others’ talents. When it comes to IT, depending on your skill set, that point could come pretty soon. Yes, there are IT services you can do in-house, but there are others that are beneficial to outsource.

When you started, you might have been dealing with one computer in your home office. As the business grows, so will your IT footprint. Eventually, it could make more sense to outsource your IT infrastructure. Managing your own hardware could prove too costly and time-consuming. In particular, a cloud service provider allows you to take advantage of economies of scale.

There are umpteen options for outsourcing your cloud computing. Once you settle on the provider, someone else can manage updates, handle backups, and track security.

Even if you keep your hardware infrastructure on-site, you can outsource its management, as it can grow too complicated for you to handle alone. Bring in an IT expert to source, manage, and troubleshoot your hardware. You can return your focus to other business areas that better suit your skills.

Other IT areas to outsource

If your business sells to customers online, you might outsource your e-commerce. There are many excellent e-commerce operators out there. They focus on ensuring your customers are always able to shop and buy from a secure online shop. You don’t want to risk losing sales because you’re trying to manage e-commerce as well as all other areas of your business.

Security is another key area for IT outsourcing. Cybercriminals are not slowing down. In fact, security agencies from Australia, the United States, and the United Kingdom reported in February 2022 on the increasing threat of ransomware. One of their findings? No one is immune, no matter the size of their business.

As a single-computer shop, you could do automatic updates and change Wi-Fi passwords. But, as your operations grow, there are many more entry points to protect. Identifying vulnerabilities becomes more difficult, and you can’t spend all your time monitoring cybersecurity threat feeds. There’s other work to do, too.

Cybersecurity can’t be set and forgotten. Sometimes, updates can’t wait until the next one you have scheduled. You may need to react quickly to a major event or move proactively to identify whether you are at risk. Outsourcing to professionals who track new threats can help you avoid the worst. When updates are due, they can schedule them at the least disruptive time for your business. Plus, if there is an infected file or malware issue, you have someone on call to deal with that issue immediately. That can help cut costly downtime.

Outsource to IT experts

You may be brilliant in your business area, but that doesn’t mean you’re also skilled at IT. By outsourcing some IT tasks, you can gain peace of mind about your business tech reliability. Instead of trying to recruit and train your own IT people in a tight labour market, you can let the experts in. Then, you can get back to focusing your attention on the other core elements of your business.

Outsourcing IT can lower your tech costs, increase your productivity, and provide peace of mind. By turning to our experts, you can be more productive and enjoy a higher level of IT services. Contact us today at (515)422-1995!

Why Wait to Upgrade to Windows 11 at Home

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Upgrade. Always upgrade. It’s a persistent mantra for technology. And, after all, what homeowner doesn’t want to have the latest-and-greatest tech available? Still, you may want to wait to upgrade to Windows 11 if you have the Microsoft operating system (OS) in your home.

Look at it this way, when software is first delivered, the manufacturer believes it is the best thing it can offer or at least the best software it can offer by the delivery deadline. But, as you well know from all the software update notifications you get on your devices, there are still changes after the software is released. Glitches can be discovered, and security vulnerabilities may be identified. If you’re on Windows 10 right now, you can wait to upgrade to Windows 11. Let some of those bugs get worked out by the early adopters first.

One change that isn’t getting glowing reviews? The Windows 11 taskbar. It isn’t as customizable and is permanently centered. This means you can’t make it taller or move it around the screen. Windows 10’s taskbar is just better. So, maybe wait and see if they tweak the taskbar before making the change.

Are you a home gamer? You might think Windows 11 is going to give you more gaming-centric features, but although it’s being touted as “the best Windows for gaming,” Windows 10 has all the same features.

So, what’s the appeal of Windows 11?

Why are people making the move to Windows 11? Well, there’s that near-Pavlovian impulse to get the latest available technology. At the same time, the new OS aims to simplify the user experience. Microsoft has added snap controls allowing users to resize and reposition desktop windows, as well as content personalization tools and many widgets to choose from.

Windows 11 also embraces a Zero Trust framework to combat cybersecurity risk. The new OS validates user identity and the platform you’re using to safeguard access to your computer. Encryption and malware protection are also now the default rather than add-ons.

But those changes need more

The enhancements to Windows 11 demand more advanced hardware than those required for Windows 10. You’ll need:

  • a compatible 64-bit processor;
  • a Trusted Platform Module (TPM) 2.0 chip (to help protect encryption keys, user credentials, and data);
  • 64 GB or more available storage;
  • 4 GB of RAM;
  • a high-definition (720p) display

Unlike Windows 11, Windows 10 runs on everything. So, you won’t need to make any changes to meet hardware requirements.

You may also need to change some of your habits with the move to Windows 11. If you’ve been loyal to Internet Explorer, you’ll need to adapt. The new OS moves away from Explorer and its ActiveX-based applications. Also, if you’re a fan of Android apps, you’re going to be annoyed. Windows 11 has limited Android capability right now.

No rush to upgrade

Ultimately, there’s no reason to rush to update your Windows. Microsoft promises to support the Windows 10 OS until October 14, 2025.

Of course, all this is assuming you have already upgraded to Windows 10. If you’re still holding on to legacy software (Windows 7 anyone?), get thee to the app store! Upgrade to more secure software that continues to benefit from Microsoft support and patching of any vulnerabilities.

Not sure about the best software solution for your home, or overwhelmed by the idea of upgrading? Our IT experts are here to help. We can check your device compatibility with Windows 11 and assess your systems and needs. Contact our team today at (515)422-1995.

All You Need to Know about Catchall Emails

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The majority of small businesses rely on email as their primary means of acquiring and retaining customers. When that’s the case, you can’t afford to miss emails prospects send you. A catchall email can help prevent that from happening. Read on to find out all you need to know about catchall emails.

Catchall emails literally catch all emails sent to your domain. This ensures that you don’t miss any important emails. Plus, the catchall email helps you filter mail for cybersecurity reasons too.

Let’s examine some of the scenarios in which a catchall email, also known as wildcard emails, would come in handy:

  • Someone intends to email joe@yourdomain.com but mistakenly types jo@yourdomain.com.
  • A customer emails julie@yourdomain.com, but she left the company months ago.
  • A customer emails with concerns but uses an address that doesn’t exist on your domain.

In all these instances, the email would go to the catchall email address for your domain. Otherwise, you might miss that customer desperate to buy a hundred of your product for overnight shipping because in their hurry they missed one letter in an email address. Or you might not receive that customer complaint. Then, you’d miss the opportunity to rebuild that relationship.

Using a catchall email lets your small business communicate professionally with people. The customer isn’t getting error emails telling them the address does not exist. Instead, someone can follow-up, whether the individual email is still with you or not.

Setting up a catchall email

When you set up a catchall email, you can select one person who will review all those different emails. Pick someone with a strong Spidey sense for scam emails. After all, the catchall email may mean more Spam comes to your domain.

The wildcard account accepts non-defined emails instead of bouncing them. This doesn’t mean you have to read it all. View this inbox as a staging area to review, reject, and prioritize emails.

You can also set up the catchall email as a sort of cybersecurity filtration tool. You might give distinct email addresses to your different vendors. For example, your Amazon account would go to amazon@yourdomain.com. Your cleaning services would use cleaning@yourdomain.com. The catchall captures them all for appropriate distribution.

With a catchall email set up, you can have many different aliases online. This benefits you in the case of a data leak. If you start seeing spam or malware delivered to one of those addresses, you’ll know that the vendor has been hacked. Or has sold your information. Being able to trace the threat can make it much easier to cut the risks.

Email management made easier

Weighing the benefits of a catchall email for your business? Our experts can help you with this and other email management issues. Reach out to us today at (515)422-1995!

How to Prevent Password Spraying Attacks

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Bad cyber actors are what the kids these days would call “try hards.” They do everything they can think of to get into your accounts. One tactic is password spraying. In case you don’t know about it, this article gives the basics and shares strategies to prevent this type of attack.

You’re probably familiar with hackers trying many different password combinations with the username. Web security services know about this form of attack, too. That’s why you can get locked out of your site for trying the wrong password too many times.

This brings us to password spraying. The cyber criminals have found a way to get around the-three-tries-and-you’re-out-of-luck defense. Instead of one user and many passwords, they use one password with many different usernames.

Think how easy this could be. Your company database is online for people to contact your employees. The bad actor takes john@yourcompany.com, jane@yourcompany.com, jamal@yourcompany.com, and so on, or they buy a list of usernames on the Dark web. Then, they try common passwords for every one of those individuals.

“Abc123,” “123456,” and … ugh … “password” are still frequently in use worldwide as passwords. So, it’s not that much of a stretch for a hacker to be able to get in with one of these common permutations.

The brute-force attack runs through a long list of users before trying the next “wrong” password. So, by the time it has finished going through the list of users with the password “abc123”, enough time has passed to avoid lockouts, and the hacker tries another password from the user list.

What to do about password spraying

The most obvious thing? Stop using any of the passwords that appear on the most commonly used worldwide lists! Do you think no one would still be using these obvious options? In 2021, there were more than 3.5 million reported uses of the “123456” password. “Password” came in second with 1.7 million reported uses. Both take less than a second to crack.

So, prefer more complicated passwords. This doesn’t have to mean that users add seven numbers, six symbols, and three capitalized letters. The National Institute of Standards and Technology (NIST) guidelines suggest length is more important. So, users can create longer yet easier-to-remember passwords.

IT administrators can also force users to change passwords at their first login to new applications. NIST further recommends checking every new password against a breached password list.

Multifactor authentication helps, as well. This requires the user to verify themselves with access credentials and extra authentication. This might be a code sent via text to a smartphone or could involve an authentication app.

It’s also a good idea to segment your networks so that users access only what they need to. Limiting user access can minimize the damage done if there is a breach.

Put password best practices in place

Keep your business secure with the help of a managed service provider. We can spearhead the installation of lockout policies and other security measures. Our experts also stay current with the latest vulnerabilities to proactively protect your organization. Call us at (515)422-1995.

Is the Cloud Right for Your Business?

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Cloud services have been shaking up the industry for years now, and its adoption by small and mid-sized businesses is driving cloud computing’s growth. Yet while there are many benefits to migrating to the cloud, it isn’t the solution for every situation. This article will explore some reasons why your business may not suit the cloud.

Don’t get us wrong. There are many business benefits of working in the cloud. These include:

  • consistent access to the same applications as on-site colleagues for every user;
  • no need to install software on every individual’s device;
  • upgrades and security patching made easier for the IT team;
  • faster setup and easier scaling (up or down as needed);
  • enterprise-level security without having to reinvent the wheel at the individual system level;
  • built-in redundancy offering protection against a single point of failure.

Still, cloud computing isn’t a silver-bullet solution. There are areas of the business that you may want to think twice about before migrating to the cloud.

Proceed to the cloud with caution

Consider how a move to cloud computing could affect your business. Don’t blindly sign up to put everything online. For one thing, cloud migration makes your business reliant on internet connectivity. If your small business struggles with a dodgy internet service provider (ISP), solve that before moving to the cloud. ISPs that suffer frequent outages or slow speeds are not great hosts for cloud computing.

In situations involving large amounts of data transfer, such as video editing, it doesn’t make sense to work from a cloud server.

You’ll also want to think twice before putting sensitive data in the cloud. Switching to cloud servers can improve security for many small businesses, and the move also gives them access to encryption and redundancy, but if data security is a concern (or a compliance issue), do a deep dive into providers’ cybersecurity efforts.

If you use custom software and data transfer, you may also want to reconsider migrating to the cloud: it may have never been designed to work in the cloud. New cloud-based software may promise all the same features and cost savings, but make sure you understand what that software does and doesn’t do.

The cloud option may not be right for you if your needs are going to change as your business evolves. Cloud vendors are going to try to keep you dependent on their solutions, and they don’t always make it easy for you to move to new software when you need different or new features.

You also run the risk of becoming a multi-cloud organization. This is when different teams at your business each have their own cloud software. This can give users access to best-in-class applications, but it can also lead to unwieldy computing complexity.

Supporting your cloud decisions

Successful cloud migration also requires good customer support. If your IT team is overworked (or nonexistent), you need a vendor with accessible cloud support. Alternatively, you could work with a managed service provider to support your transition to the cloud.

Considering a move to the cloud? Consult with our cloud computing experts first. We can guide you to a well-established cloud provider with a wide range of services. We’re also here to help with the migration. We can help make sure the solution suits your needs and the transition goes smoothly. Contact us today at (515)422-1995.

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