3 Reasons to Avoid Signing in With Facebook or Google Accounts

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Nine out of ten times today when you visit a website you’re asked to sign in. To add convenience, many sites offer the ability to sign in using a Facebook or Google account. Sure, it’s simpler, but this article will share three key reasons why you might want to avoid this easy route.

It’s estimated that we each have an average of 100 passwords. That’s a lot to remember, especially as we need unique logins for every site to lower our risk of cyberattack.

At the same time, every website wants us to set up an account. It helps them get to know their users. This can help them to target marketing and product development efforts. They might also share the information with third parties as another source of income.

Still, the website wants to keep its users coming back, so they allow you to sign in with Google or Facebook accounts to streamline the process. Weigh the value of that added convenience against these three considerations.

#1 You‘re giving away more data

By using Google or Facebook to sign in on other websites, you are giving the sites greater access to information about you. Now, they not only know what you do on their sites, but you’re also allowing them to build out their picture of you with data insights from the shared sites.

Google and Facebook have powerful tools to dig deeper into your online activity, and other websites can also extract data from your Facebook and Google accounts. If you don’t read the privacy policies, you may not know what sensitive data the platforms share.

#2 You could lose access

You may join those who are deciding to quit Facebook or leave Google in favor of another platform. If you do so, and you have used that account to access other sites, you’ll have to create new logins.

Even if you’re not ever going to do away with your Facebook or Google account, you could still lose access. If there’s a major outage at one of those two sites, you won’t be able to log in at any of your connected sites either. The other websites won’t be able to authenticate you until Facebook or Google is back up and running.

#3 Your attack surface gets bigger

If you have one, unique login credential for a website, you risk your data there only if that site gets hacked. However, if you use Facebook or Google login, and bad actors compromise that account, they can access any shared sites.

Think of it like dominos. The Facebook or Google account is the first to fall, but all those other accounts you “conveniently” login to using those credentials will come tumbling down soon after. Don’t think the attacker won’t bother looking for other connected accounts. All they have to do, once they breach one account is go into your settings to see what you have connected.

Social media accounts are also a prime target. Don’t believe us? Bet you’ve seen a post from a Facebook friend (or ten) telling you to ignore strange activity due to a hacked account.

Protect your online identity

Account compromise is a top cause of data breaches worldwide. Protect your online identity by following best practices for cyber hygiene.

Need help with password security? Our IT experts can set you up with a password manager or provide other online security help. Contact us today at (515)422-1995!

The Unexpected Benefits of Password Managers

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The main advantage of a password manager is obvious to anyone with more than one account online (i.e. everyone). Instead of remembering all 100 usernames and passwords, the password manager autofills them. It’s a boon. But it’s not the only reason to use a password manager. This article shares several more unexpected benefits.

Password manager programs generate, manage, and store many different passwords. You may be concerned about whether a password manager is safe to use. But, the cybersecurity industry consensus is “yes, it is.”

A password manager uses top-notch encryption to protect passwords. Plus, they take a zero-knowledge approach. They can’t actually see the passwords they store and prefill on sites. The password is encrypted before it reaches the manager’s server and can’t be deciphered. This is why you need to be so careful not to forget your master password!

That said, the password manager offers more than a vault for encrypted credentials.

More Benefits of Password Managers

For one thing, many password managers have apps for download onto mobile devices. Then, you can use the password manager to prefill forms on those, too. This gives you the advantage of convenience not only on your desktop computer but also on the go.

Some password managers offer added security benefits, as well. They might:

  • warn you of weak password and login credentials;
  • remind you to change your passwords;
  • notify you if your passwords may have been compromised in a breach;
  • advise you against repeating access credentials if you’re about to do so.

Another advantage is that you can conveniently share passwords with others. Maybe you want to give family members shared access to streaming accounts or allow a work colleague access to applications you’re using remotely. A managed password sharing feature can allow them to see selected passwords. You aren’t showing everything: you can pick what you make available. Plus, when you change your credentials, the password will change on their end, too. This doesn’t need to be permanent either. You can easily revoke password sharing.

You can also use a password manager to secure other important information. You might store things such as credit card numbers or other personal identifying information. Keeping that kind of data in an unencrypted note on your desktop or mobile device is unsafe, but you can take advantage of password manager encryption to safely store those precious details.

Secure your passwords with a manager

You can’t expect to remember all your unique passwords. Yet the days of writing down passwords on Post-it notes are over. Use cloud-based password management to secure your passwords and do more.

Contact our IT experts today to find out more about password management. We’re happy to suggest the best solution for your needs and set it up, too.

Call us now at (515)422-1995!

The New PC TuneUp

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How exciting! You got a new computer for Christmas. It’s sleek, shiny, and so much faster than what you had before. That’s great, but it doesn’t mean you should leave it untouched. This article shares several steps you might take to secure your data and keep that new device in tip-top shape.

First things first. Before even logging into a personal email or other top sites, you’ll want to update the operating system (OS). Yes, most computers come out of the box with Windows, but you can’t know when that item was boxed. There could be important updates that you don’t want to miss.

You’ll also want to install the latest drivers. Different hardware on your computer can need specialized drivers from the manufacturer. Gamers, for instance, may want to ensure they download the latest to boost performance. Just make sure you get any new drivers from a reputable site, not some generic driver updater site that will package in malware!

While you’re doing all this uploading and upgrading, also look to remove the junk that may have come on the computer. It’s no longer as common, but manufacturers can reduce costs to the consumer by pre-installing software.

You might not have any need for the tools that come already installed. Meanwhile, they slow down your computer. Remove the clutter to improve your computer’s processing. Head to your PC’s Control Panel and look to uninstall programs and utilities that you don’t want. Be careful, though. Just because you don’t know what it is doesn’t mean it’s not serving a valuable purpose.

Starting out on a new computer is also a great time to set up the free software. For many of us this includes:

  • Google Chrome – the internet browser;
  • VLC – a multimedia player;
  • FoxIt Reader – to create, edit, sign, and secure PDFs;
  • 7Zip – used for archiving files.

Involving an IT expert

If you had a great sales experience, you may not want to seek IT help with your new computer. Still, it can prove useful.

Your new computer may also need BIOS updates. Again, the hardware was current when your computer was boxed up but may be lacking the latest by the time it gets to you. A note of caution: this is not an update to do alone. BIOS updates don’t add new features, security patches, or performance improvements, but they may fix a bug with a piece of hardware or add support for your central processing unit (CPU). These updates can be risky if done incorrectly, so work with an IT tech.

Talk also with an IT tech about the best data backup plan for your needs. You’ll be creating important documents, downloading sensitive data, and uploading valued images. Don’t risk their security by failing to back up.

IT support will also suggest the best security tool for you to use to protect against malware. With so many free and fee-based third-party alternatives to Windows Defender, you may want help deciding on the best one.

We’re here to help you get the most out of your new computer. Or, if you’re not sure yet which one to buy, we can consult with you on that, too. Contact us today at (515)422-1995!

Stay Safe Shopping Online This Holiday Season

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Retail research tells us that over 75% of people are shopping online each month, and, with the holiday season upon us, you’re likely to be one of them. But don’t let the appeal of convenience distract you from the need to stay safe when shopping online.

The number of digital buyers is steadily climbing. In 2020, according to Statista, more than two billion people purchased goods or services online. During the same year, e-retail sales surpassed $4.2 trillion U.S. dollars worldwide.

Retailers are embracing the change in consumer behavior. But, do you know who else is taking advantage? Cybercrooks. Before you buy, consider these strategies to stay safe.

#1 Question that great deal

If a deal looks “too good to be true,” it probably is. You’re not going to get a new Apple laptop for $29.99, or the latest Beats headphones or Xbox gaming console for under $20. Anyone offering you that price is trying to lure you to their site to enter your payment details, so don’t be surprised when your product never arrives!

#2 Review seller feedback

While scrolling social media you see adverts for perfect gifts for someone on your list. And it’s so easy to click the link and buy! Still, before purchasing, take the time to research the seller.

Read the feedback from other buyers on independent sources. It adds only a few moments to check sites such as Trustpilot and Google My Business.

#3 Research the business domain

Think about it: who are you more likely to trust with your sensitive data? Someone who has been in business 10 years or someone who set up shop 10 days ago? Quickly check how long a business website has been around. Enter the URL into the Internet Corporation for Assigned Names and Numbers’ lookup tool [https://lookup.icann.org].

#4 Watch out for email scams

Before clicking on any offer links in emails, check the URL. You can hover over the link before actually redirecting there and check the target. Double-check that the address is to the site you’re expecting.

Also, slow down and be sure that the address doesn’t have any typos or atypical endings. You don’t want to confuse www.nike.com with www.n1ke.co and end up a victim of identity theft instead of the proud owner of the latest Air Max.

#5 Check payment site security

There are several ways to verify the security of a payment site. These include:

  • verifying that the site uses an SSL certificate – it will start with “https” instead of “http”;
  • checking for a physical address and phone number – call the contact number to confirm it is not fake;
  • reviewing the Terms and Conditions and Return and Privacy policies – any reputable brand has these!

#6 Pay with Online Payments

When you do decide to buy, prefer to pay using PayPal or another online payment tool. You won’t be giving the seller your credit card details. If you can’t take this approach, use a credit card from a credit account rather than debit. You will have more protection this way. You can start a chargeback through your credit card company when the item isn’t as advertised and the seller’s customer service doesn’t help.

Before online shopping, at any time of the year, update your operating system, and keep your anti-virus software current, too.

Our IT experts are here to help you keep your technology safe and secure year-round. Contact us today at (515)422-1995.

How to Choose Home Computer Repair

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It’s upsetting when a home computer breaks down: “My whole life is on there!” Then, you have to trust someone to take care of your device. It’s a lot to ask, and that’s why we’re sharing these five tips to help you feel better about your choice of repair person.

#1 Avoid the Big Brands

The big-box stores have name recognition, which may make you feel more secure, but the reason they advertise on TV and have big storefronts is to sell stuff. Their people are salespeople first, and their staff are not going to be as experienced with computer and device repair.

For tricky jobs, the big-box stores send your device to a remote, centralized location. That’s where the experienced staff are, so it’s good in that way. Yet you’ll now have to wait for your computer to ship to and from that location, which can mean a couple of weeks when you don’t know where your computer is or who is working on it.

#2 Consult Customer Reviews

You’ll probably start out by asking family, friends, and co-workers to suggest someone they’ve worked within the past. When you’re looking around for computer repair, read online reviews. Customer reviews can help you gauge whether you can trust the service promises.

You may also learn about any after-service support. It will help to have someone you can ask questions of in the future.

#3 Research Types of Support

It may help you to make your decision knowing that any work on your device is going to be done on-site. If they come to you, you’ll get to meet the person doing the work and keep an eye on them if you want.

Another option may be to have the IT tech remote into your computer to help solve your problem.

Then, there’s the option of drop-off and pickup from that repair shop’s own brick-and-mortar store. If you take this route, you might want to ask whether your device will remain on-site at all times.

You’ll also want to find out if that computer repair person has a particular area of expertise. Some companies specialize in working with certain brands, whereas others can handle all types of models or brands.

#4 Don’t Select by Price Alone

Who doesn’t love a bargain? But the cheapest computer repair may not actually be a better deal. Taking the budget approach, you could get an inexperienced tech with slightly more know-how than you. On the other hand, going for the most expensive repair company doesn’t guarantee the greatest service either. Ask the computer business what their experience is.

#5 Ask about Service Guarantee

Speaking of guaranteeing service, look for a service guarantee. A reputable repair company won’t charge you if they fail to fix your device.

They should also be able to cost out whether it makes more sense to make the fix or just replace the computer.

Our IT experts are here to help you repair any computer issues. We can work on-site, remote in, or you can bring your device to us for the professional attention it needs. Call us today at (515)422-1995!

Finding the Best Place for your Desktop PC

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There’s a lot of talk about the best places to use your laptop. We’ll recap that discussion briefly below, but the real focus of this article is where it’s best to put your desktop PC.

First, why does it even matter? Of course, you care how your workstation looks, but beyond the aesthetics, airflow is important too. Computers cool themselves with fans to suck in cool air and expel hot air out the back or top. If you’re not leaving room for the computer to “breath” it can overheat.

When a computer overheats it can become unstable or suddenly shut down. The hot air can also damage internal components. This is true of both laptops and desktops.

That’s why you’ll hear that it’s a good idea to put your laptop on a raised, slatted service where air can reach the vents. A table over a furnace duct or in direct sunlight should be avoided too.

OK, But Where Do I Put My PC?

You don’t want to put your computer somewhere it is going to get dusty, which is a good reason not to put it on the floor. It’s exposed to more dust, hair, and other junk that way. Since the computer’s fans are sucking in cool air, they can suck in the debris too.

Also, on the floor, you risk accidentally hitting or kicking the PC. Sudden jolts are bad for mechanical hard drives. Plus, USB drives or anything else plugged into the front could be knocked out, which damages the port.

Some desks have cabinets under the desk where you can put the computer. But, these may not have been designed with enough airflow.

It’s best to set up your computer on a stable surface to avoid any bumps or drops. You also want to position it so that the cord is not going to create a tripping hazard. If you fall, you could damage the power connection or, worse, knock the computer off your table or desk.

Since the big thing is airflow, you also don’t want to set the PC too close to the wall. This can damage cables in the back if they bend too much. Or, when the hot air exhausts out the back, it will be harder to expel the heated air.

Securing Your Desktop PC

Putting your PC parallel to the monitor, safely stable on your desk or table, with good airflow and room for the cords is your best option for the safety and longevity of your desktop computer.

Need help setting up your desktop PC or finding the best place to position it in your home? Our tech experts are available to help. Contact us today at (515)422-1995.

Why You Might Wait to Upgrade to Windows 11

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Microsoft is rolling out the next iteration of its operating system, Windows 11. Of course, new = better, right? But, when it comes to Windows 11, you may want to consider waiting. Here’s why.

Typically, software updates are something to install as a matter of course. The manufacturer, after all, is delivering the latest and greatest in its upgrade. This can be new efficiencies, improved processes, and increased security.

CNN calls the Windows 11 release “the biggest update we’ve seen to Microsoft PC software in more than half a decade.”

But when it comes to Windows 11, do some research first. You may not want to be an early adopter.

When to Upgrade

There are still people using Windows 7 and Windows 8, even though these systems are no longer supported by the manufacturer. That, we do not recommend. Without support or security updates, these systems are vulnerable to malware attacks.

Meanwhile, the release of Windows 11 indicates Windows 10 is on its way out. Yet Microsoft has said it will support Windows 10 until October 14, 2025. The company typically keeps a ten-year lifespan for its products.

So, you don’t need to upgrade immediately. And for some businesses, it makes sense to wait longer to make the switch from 10 to 11. After all, it is not yet an essential upgrade.

Those on Windows 10 will see some advantages, yes. We’ll talk more about that next. But, unless you’re a heavy multitasker or need a sleeker visual design on your desktop, you can wait.

By waiting, you’ll also get the advantage of others being the ones to discover the launch issues and bugs. The software has been available in beta since June. Still, as more users get access, you can expect more updates on the horizon.

To help you decide if you’re ready to upgrade, you’ll first want to see if you are eligible for the free upgrade. Also, visit Microsoft’s website to see if your PC can run the software (https://www.microsoft.com/en-us/windows/windows-11-specifications).

If you have a custom-built desktop, you’ll want to run a health check to see if you have the TPM 2.0 Windows 11 requires. This is a specific security module, so you don’t want to overlook this!

Why Upgrade to Windows 11

Windows 11 is a redesigned operating system aiming at improved user navigation. Expect:

  • a more Mac-like experience;
  • integration with Android apps;
  • a facelift for Microsoft Teams;
  • streamlined switching from monitor to laptop;
  • direct access to widgets from the Taskbar;
  • a few gaming performance enhancements.

How to Upgrade

The upgrade is rolling out gradually. Those who recently purchased a new laptop before Windows 11 was pre-installed have access now.

If you are an existing Windows 10 user, you’ll see the Windows 11 upgrade sometime between now and mid-2022. Most users will go to Settings > Update & Security > Windows Update and click Check for Updates. If available, you’ll see a Feature update to Windows 11. Click Download and install.

Remember to backup all your important documents before starting the installation process!

Also, don’t fall for any fake versions of Windows 11. Wait to receive an official notification of a systems update. Do not click on links promising the software on social media or via email. You could end up downloading malware.

More on Upgrading Your OS

If you are in the market for a new laptop, make sure you’re getting one with Windows 11 pre-installed. That way, you’ll be sure to get one that will be able to run the new operating system without hassle.

Want to be sure you’re ready for the upgrade and need it now? We can help verify your eligibility and run a health check. We’ll also help you determine if you can safely continue with the software you’re using right now. We’re here to help. Call us now at (515)422-1995.

Is Your Home Smart Enough for Your Devices?

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With the increasing reach of the Internet of Things, more of us have devices in the home to connect online: it’s no longer just connecting a computer to a dial-up modem. In fact, it’s estimated that the average home now has as many as 50 connected devices. All this could require a home network upgrade.

Beyond computers, smartphones, and tablets, there are many different types of connected devices in the home:

  • Voice-activated personal assistants tell the news and weather, and play Mad Libs or Name that Tune with your kids.
  • SmartTVs come with the software already installed to stream Netflix or Disney+.
  • Doorbells with integrated cameras let you see on your phone who’s at the door.
  • Air conditioners, heaters, and light bulbs are now smart so you can come home to pre-set conditions.
  • Refrigerators keep track of what’s consumed and add to your online grocery list.

And that’s only a sampling! Homeowners don’t have to be tech-savvy to start outfitting their smart home, yet adding all these connections could mean it’s time for a home network upgrade.

At a certain point, your router may not be enough to handle all the traffic. Your internet service provider may have provided you with its most basic router back when you signed up for your plan. You weren’t thinking of quantity of devices back then and simply wanted the best deal, but now you’re frustrated by performance and connectivity issues.

Don’t Settle for a Disappointing Network

A decade ago, having four to eight devices to connect at one time was a lot. Now, we’re looking at five to ten times that. Yet your bandwidth can handle only so much at one time. For many IoT devices, that’s not an issue, as they’re often designed to use as little bandwidth as possible. Yet the volume of devices adds up. Plus, as you’re not the only one in the neighborhood going online, you could be competing for a congested Wi-Fi service.

Or you might be stumped by Wi-Fi that can’t reach all the devices you want to connect in your home. You could try moving the router. If that isn’t enough, you could add more antennas or use a mesh wireless network to extend the range of your network.

Also consider whether you should be using a 5 GHz-capable wireless or 2.4 GHz. The 5 GHz frequency is newer, faster, and less congested but has a shorter range, which means its signal cannot penetrate solid objects.

Internet speed is another element worth examining. If you increase the speed, you’ll be better able to handle many streaming devices at once.

On the router, you can also check if you can adjust the Quality of Service (QoS). This would let you go in and change the priority of certain devices or connections. Think of it like being able to choose to go in the fast lane on the highway. You could set the router up to let Zoom or Skype calls have priority over Netflix.

While thinking about upgrading your router, this is also a good time to consider one that provides a virtual private network (VPN) server. If you’re working both from the office and from home, you could benefit from being able to securely connect back to your home network while in the office.

Get Smart about Network Upgrades

With so many devices to connect now, you’ll face a number of considerations when updating your network. If you need help upgrading, we can help. Contact us now at (515)422-1995.

Delivering SMS “Smishing” Scams

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Smishing is high up on the list of words that do not sound as intimidating or threatening as they should. Smashing the word fishing together with the “SM” for short messaging service (aka text), smishing is a cyberscam.

Especially with online shopping skyrocketing during the pandemic, delivery smishing has gained traction. Don’t fall victim to this type of cyberattack.

What does smishing look like?

You’ll get a text message that appears to be from a shipping company. You’re told you have a package coming, but that more information is needed to ensure delivery. You’ll squeal, “a package!” OK, maybe you won’t squeal, but you’ll feel anticipation and click on the link to help deliver that package to your door.

You might already be expecting a package. After all, as recently as June 2021, PWC was describing a “dramatic shift” toward online shopping. According to its most recent consumer survey, in the last twelve months:

  • 44% of those surveyed bought online using a mobile phone or smartphone;
  • 42% used smart home voice assistants to shop online;
  • 38% used a tablet for online shopping;
  • 34% bought something online via PC.

So, you might not think twice about clicking on a link appearing to be from a major delivery service.

Don’t do it.

What happens next?

You click on the link and are asked for personal information, even a credit card number or password. Otherwise, clicking on the link will download malware onto your phone. The bad guys use their access to snoop and/or send your sensitive data to its servers, without you knowing it.

The smishing scam is a global one:

  • March 2021 saw a 645% jump in Royal Mail-related phishing attacks, equating to an average of 150 per week.
  • UPS warns about this type of fraud on its website.
  • FedEx has tweeted the reminder, “We do not send unsolicited texts or emails requesting money, packages or personal information. Suspicious messages should be deleted without being opened and reported to abuse@fedex.com.”

Package delivery isn’t the only common smishing tactic either. You might also see:

  • urgent messages saying your bank account is locked;
  • a warning from your credit card company about a fraud alert;
  • something promising that you’ve won a great prize;
  • an unusual activity report from a company where you have an account.

All that would get your attention, right? So, what do you do about smishing? That’s covered next.

Protect against smishing

Avoid getting drawn in by the urgency or emotional appeal of the SMS. Don’t click the link, and don’t call the number in the message either. Instead, look through your bills or go online into your account for information on how to contact that company.

Reputable mail carriers and financial institutions won’t send text messages asking for credentials, credit card numbers, ATM PINs, or banking information.

Look at the sender more closely. A message from a number with only a few digits was likely sent from an email address, which can flag that it’s a scam.

Also, don’t store personal banking or credit card information on your mobile phone. That way the criminals can’t access it, even if they do get you to download malware onto your phone.

You can help others to not fall victim to smishing as well. Report any attempts to your telecommunications carrier or your communications regulatory body.

For more helpful information on mobile security threats and how to protect your home network from cyberattack, contact us at (515)422-1995!

How Hackers Get Around SMS Two-Factor Authentication

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Every time you’re online and a site sends a separate code to check your identity, you’re using two-factor authentication. It’s become the norm. So, of course, hackers have figured out how to get around this, too. This article shows you how they do it and how to stay safe.

With billions of usernames and passwords leaked, access credentials everywhere are at risk, especially if you are reusing your log-in information on more than one site (don’t do it!).

Business websites want to offer a secure user experience, so two-factor authentication (2FA) has become the norm. It’s meant to help stop automated attacks in which bad actors use the leaked usernames and passwords.

Still, if the site you’re visiting uses short message service (SMS) to send a one-time code to your phone, you could still be at risk.

Hackers, using information they have from a data leak, can call your telephone company. They use your name, date of birth, and other identifiers available on the Dark Web, to impersonate you. Then, say you’ve lost your phone, they transfer your phone number to a device with a different SIM card.

That means when the one-time SMS code gets sent your phone number, the message will instead go to their device.

Android Users Also Beware

On Android devices, hackers have an easier time getting access to text messages. If they have access to your leaked Google credentials, they can log into your Google Play account. From there, it’s simply a matter of installing a message-mirroring app on your smartphone.

The app synchronizes notifications across your different devices. It’s for when you really need to be connected, and you’ll be able to see your phone’s SMS alerts on your tablet!

The app won’t work unless you give it permission when prompted to do so, but too many people don’t stop to read alerts from their own accounts: they assume it’s another necessary update and go on with their day. Otherwise, the hacker might call you in a social engineering ploy pretending to be a legit service provider. They’ll be familiar to you, so you’re more likely to listen when they ask you to give permission.

Again, when the one-time SMS code gets sent to your phone, because of the message-mirroring app, the hacker’s device will also receive the code.

What Can You Do to Protect Yourself?

It starts with using unique passwords for all sites you visit. Worried you’ll forget them? A password manager can keep all your access credentials in one secure place for you.

You should also confirm that your credentials haven’t been compromised. If you use Google’s password service, you can head to the password manager site and tap “check passwords” to see if there are any issues. On Firefox, head to the Firefox Monitor page and “Check for Breaches.” On Safari, click on Preferences, and then on Passwords to see what recommendations they have for your security.

Change any passwords that have been involved in a leak!

To avoid the SMS concern specifically, avoid using one-time SMS codes to verify your identity. Instead, you can use a non-SMS authentication tool such as Google authenticator, which provides two-step verification services within the app itself.

Need help learning if your credentials have been leaked? Or want assistance setting up more security for your online activity? We can help. Contact our IT experts today at (515)422-1995.

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