Signs You Aren’t Budgeting Enough for IT

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Generally, we like to make the argument that nothing about your small business is too small. We do say it a lot in relation to cybersecurity - no size of business is immune. Yet, there is the chance your IT budget is too small. Consider these indicators that you might need to invest more in your IT.

Every business wants to be cost-conscious. Saving money in one area can make funds available to expand, develop new products, or pay people more. That all makes sense.

Yet technology is the lifeblood of business success today. When you have the best tools available, you gain productivity, efficiency, and transparency. Plus, your people are likely to be happier, which helps retention, too. At the same time, with cyberthreats on the rise globally, IT isn't the best area in which to flex your thrift muscles.

How can you know you need to pay more now to avoid spending an exorbitant amount later? Look for these warning signs.

Employees Are Losing Time to Tech

The right hardware and software makes employees' jobs easier. Robotic process automation can improve workflow to avoid effort spent on mundane tasks. But people struggling with slow, outdated technology are wasting valuable time.

If your people have to find workarounds to get that project done on deadline, that's only a short-term fix. It is frustrating for them, which impacts morale and retention. Plus, the band-aid approach to getting the job done can backfire in the long run.

There are Important Things You Can't Do

You may be putting off upgrades to save on your IT budget. Yet in your effort to spend less on tech, you're undermining your business interests. You put off an operating system upgrade because your current system is working fine, except that choice could make you more vulnerable to cyberattack. You recognize the value of integrated customer relationship management (CRM) software but don't want to splurge on that valuable tool. Still, you don't want to save money on IT spend at the expense of business needs right now.

Customer Experience Is Suffering

You may not immediately connect IT budget and customer satisfaction, yet consumers today want convenience and personal attention. These can be difficult for the overworked human employee to do. Providing improved data and analytics makes it easier to offer individual attention. Plus, chatbots and mobile apps can transform the customer experience, because they save time and effort.

You're Struggling to Meet Industry Standards

Businesses face different industry standards to manage and protect personal and proprietary data. There can be requirements for backup practices, infrastructure testing, monitoring threats, and more. This can make the job of IT more complicated, but not spending to safeguard data or intellectual property risks a financial hit.

Improving operational efficiencies is a priority, of course, yet security spend needs to part of the IT budget, too. Address risk exposure with recurring risk assessments and a strategic security framework.

Better Budgeting for IT

Many businesses looking to bounce back from the pandemic are struggling with tight budgets. Still, technology can improve remote work, increase productivity, and enhance customer satisfaction.

Not sure where to direct that IT spending? Our IT experts can get to know your business and its objectives. We'll identify cost savings and suggest transformations for the best return on investment.

Call us today at (515)422-1995.

Everyone Plays a Role in Cybersecurity

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Hollywood would have us believe that cyberattacks are elaborately planned and use expensive, sophisticated tools developed by James Bond’s tech guru, Q. Yet in real life, most hacks are nothing like that. Cybercriminals often simply fool a human to gain access.

Phishing remains a primary way to attack. A scammer sends an email that looks legitimate, and an unsuspecting victim clicks on a malicious link. They might download malware or end up on a webpage that looks credible but is set up to gather their personal data.

Social engineering targets the human desire to help. A hacker might drop an infected thumb drive in the office parking lot of the target business – they need only one well-intentioned person to pick it up and plug it into the office system – or they call, saying they represent a contractor and urgently need important credentials.

Your cybersecurity is only as strong as its weakest link. In many cases, your employees are that weakest link. They are busy working hard, so they don’t stop to question things, or they can be too trusting. A supply-chain attack compromises your vendor. The hackers change the details on the vendor’s invoice so that the money ends up in their bank account. Your people don’t notice, because they usually trust the vendor.

Educate Employees about Their Cybersecurity Role

Every business needs to educate employees about the part they play in cybersecurity. They need to care, but they may feel that it’s not their concern. They’ll expect IT or someone else at work to handle malware and prevent cyberattacks, but each individual has a role.

It can help to put the potential threat in personal terms. Help them to understand that they are not only protecting work data on the network, and it’s not just client personal details: it’s their names, addresses, and tax numbers, too. Plus, it’s how much they get paid, healthcare records, resumes, and more, which is exactly the kind of information hackers exploit in identity theft. That one hack can have a huge ripple effect.

There’s also the argument that if your business suffers a breach or downtime, everyone could be out of the job. Particularly bad data breaches or hacks can destroy a business. Of course, the individual didn’t mean to do anything wrong, but their ill-advised action costs your company, which can mean downtime, lost productivity, damaged brand reputation, compliance issues, and more. Recovery is difficult.

Cybersecurity Is an Ongoing Concern

It’s also important that you don’t treat cybersecurity training as a one-off. Running through a list of “do nots” in employee onboarding and then moving on is not going to work. Build cybersecurity literacy into your workplace culture.

Remind employees about strong passwords and thinking twice before sharing any sensitive data. Require them to use protected networks for remote access and to encrypt files.

Your business can also show the importance of employees taking responsibility by:

  • discussing cybersecurity in hiring processes;
  • outlining policies and procedures in the handbook;
  • reminding employees to regularly update and upgrade technology;
  • monitoring applications downloaded onto work devices;
  • having a clear policy for people bringing in their own devices;
  • adding multi-factor authentication to remote access.

Ransomware threats are on the rise globally, cybercrime gangs are targeting any weakness, regardless of business size or industry. Enlist your employees in the ongoing fight against hackers.

Need help training employees or installing cybersecurity protections? We can help. Contact our IT experts to discuss policies and procedures your business can use. We know how to keep you free from threats and get your people engaged in the battle, too. Call us at (515)422-1995 today.

Beware These Social Media Scams

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Huntington Volvo? Rowe Subaru? What will your hilarious quiz results be when you enter your fourth-grade teacher's name and first model of car? You may think it's silly entertainment … until it isn't. Many fun social media questionnaires are set up by hackers to steal your identity.

It seems like a harmless collection of random facts from your past. These quizzes might ask for details such as:

  • What was your first job?
  • What was the name of your first-grade teacher?
  • What car did you learn to drive in?
  • What was your first concert?

These popular quizzes promise to tell your "rock star" name or your "superhero" name. You know it's as reliable as the Magic Eight ball, but you play along anyway. We all need a laugh, right?

Except that the people really laughing are hackers. Many of the questions posed are also security prompts used to verify your identity online.

Cybersecurity experts agree: don't take these quizzes. It's not as if there is any real value in filling out the social questionnaire. You're simply taking the bait and risking having your personal data stolen.

Avoiding Social Media Scams

Here are some tips to help keep you safe from social media hackers:

  • Don't get hooked by clicking on that post that seems too good to be true, especially shocking, or scandalous.
  • Be wary of any quiz that asks for information that could be relevant to your online password.
  • If you must quiz, fill out questionnaires on reputable websites only.
  • Avoid quizzes that ask you to provide your email address.
  • Contact companies through trusted channels only.
  • Make sure that you are dealing with the proper entity's real website and not a look-alike site created by a scammer.

Also, think twice about apps that change your face into a cartoon character or a painting. Facial recognition is a more common security tool. Be cautious about letting unknown apps collect your photos and facial details.

What to Do If Your Online Accounts Are Hacked

Cry. Curse. Panic. Any of these may seem like a reasonable response in the moment. Still, there are better things to do for long-term recovery.

#1 Have your devices inspected by trusted IT experts. This is one more area to be wary. Scam artists will set up sites that appear to be affiliated to the manufacturer or phone numbers that appear to go to technical support specialists. It's best to take your devices to a physical repair shop with a real human doing the work.

#2 Change your passwords. When your account is hacked, you'll want to change that password immediately. Plus, as annoying as it is, change passwords for all accounts accessed on the compromised device. The hackers may have installed a malware that tracked all data transmitted on the device.

#3 Set up credit monitoring. Notify any financial institutions or credit card companies if those accounts are hacked. You'll likely need to have them issue you new cards with fresh account numbers. You can also ask them to monitor your accounts for fraudulent transactions. You might also set up credit monitoring with your region's credit reporting agencies.

Keep in mind that criminals can be patient and may not use your information right away. So, don't think you're in the clear because nothing happens in the first month.

Need help protecting your devices and online accounts? Contact our IT experts today at (515)422-1995. We can also review your security setup at home to help prevent you being victim of a cyberattack.

Business Continuity vs. Disaster Recovery: What’s the Difference?

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The risk of cyberattack is still growing globally, and no business is too small to hack or breach. It’s important to plan for business continuity and disaster recovery, and to do so in advance so you’re prepared for the worst. But first, you’ll need to understand the difference between the two.

Some use business continuity and disaster recovery interchangeably, yet there are differences between these two areas focused on safeguarding your business.

Business continuity planning ensures operations continue in the event of disruption. Whether it’s a natural or man-made disaster, national emergency, sabotage, theft, or utility failure, your business needs to prepare. Business continuity anticipates what you’ll do about physical premises, staffing, and IT.

A business continuity (BC) plan:

  • identifies business processes;
  • assesses risk;
  • weighs costs versus benefits;
  • establishes priorities;
  • earmarks resources;
  • designates responsibilities.

BC planning will outline the procedures to follow and who is in charge of which processes. Think of it like a checklist to continue operations as close to normal as possible despite a crisis.

How is BC different from Disaster Recovery?

Disaster recovery focuses on providing a backup when unforeseen interruptions hit: actions needed to restore IT assets, communications, and essential hardware systems.

Disaster recovery (DR) plans aim to reduce downtime and restore vital systems as soon as possible. After all, statistics around small businesses suffering IT disruptions are not encouraging. Depending on where you look:

  • 93% of companies suffering an IT disaster file for bankruptcy within one year.
  • 40% of businesses don’t bounce back from a disaster.
  • 60% of breached small businesses can expect to shut down within six months.

While there is no consensus, the takeaway remains the same: downtime = business disaster.

The best way to reduce risk is BC and DR planning.

Still, how is disaster recovery different from continuity efforts? Business continuity tackles all operations. Yet in many environments, disaster recovery is a subset of business continuity. That’s because disaster management hones IT infrastructure. DR gets IT back up and restores data access after a disaster.

Disaster planning establishes procedures for restoring critical applications. You establish where and how you’ll backup important data, you make decisions about what to repair and restore first, and you decide on your restore-point tolerance. This is the acceptable amount of time between your last backup and when the system went down. This will vary among businesses. A business conducting hundreds of online transactions daily has different needs than one with less data.

Planning ahead is essential for both

Although disaster recovery and business continuity have different timelines, both prepare in advance. Business continuity plans are set in motion as soon as operations are threatened. For instance, in the event of a hurricane, the BC plan would alert stakeholders, tell emergency procedures, and transition to alternate operations. Yet the DR team won’t do anything until the storm actually affects the business.

Your business may be able to ride out a short, planned downtime, but disruptions from weather events, power failure, or malevolent attack can be crushing. Take the time, when not in crisis, to plan your business continuity and disaster recovery.

A managed service provider can help you develop the best business continuity and disaster recovery strategies. Contact us today at (515)422-1995 for a personalized approach to planning ahead for catastrophe.

6 Uses for Your Old, Extra Computers

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When you’ve upgraded to a new computer, the old one is a bit of an albatross. You paid good money for that desktop or laptop, and you want to continue to see a return on investment. Plus, disposing of that technology feels wasteful. It’s not as if a computer is going to compost itself! To help, we’ve provided seven solid ideas for how to repurpose your old, extra computers.

#1 Turn it into a Kids’ PC

Make the computer available exclusively to your young ones. You can set the device up with parental controls software to:

  • limit the sites they can access;
  • control when and for how long they can use the computer;
  • restrict them from downloading without your approval;
  • monitor their activity.

You can also isolate the device from the family’s home network to further restrict their access and cut the risk of malware infection.

#2 Make a PC for Seniors

Or, accommodate those at the other end of the seven stages of man. Turn the computer into one geared for older family members. Optimize screen display color contrast for those with poor vision. Make the text size bigger. Set up the use of voice commands. You might even use puffy paint on the keyboard to make common keys easier to find.

#3 Convert to Storage

Storing documents, videos, photos, and music on your computer takes up a lot of room. So, turn that extra computer into a media storage device to keep your new computer in top shape. Think of it as an external storage device with much more capacity than a thumb drive.

Backing up your documents and media to the cloud is always an option. Yet, you may have more that you want to store than you want to pay the fee for storing.

#4 Share a Printer on the Network

If you have a printer that connects via a USB cable, you can generally print from that computer only. You can turn your old computer into a print server that shares the printer over the network. This way, any computer on the same network can make use of the printer.

#5 Donate

If the computer is in decent condition, donate it to a school, library, charity or other non-profit. Of course, before doing so, you’ll want to clean it up:

  • Back up and then delete all your files.
  • Consider “zero filling” your hard drive so data cannot be recovered.
  • Reinstall the operating system so it is usable by the recipient.

#6 Sell Parts

You could continue to see value from that extra computer by parting it out. This is a good idea especially when the computer is no longer working and can’t be held onto as a backup (just in case). In some cases, parts sell for more than complete computers.

When you’re looking for that new computer or coming up with ways to repurpose your old one, our IT experts can help. Contact us today at (515)422-1995.

Stop Your Tech from Stalking You

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Unless you’re a reality television star, you probably don’t like the idea of being watched at all times. So, why would you want your technology to know all about you? With digital technology today, it’s far too easy for our devices to turn creepy. Here are some suggestions to stop the stalker-like tendencies of the technology you rely upon.

Today’s marketing and online communications are all about customization and personalization. If you like a friend’s picture of an Art Deco door in Belgium, you see many more posts featuring similar designs. Or if you view an area rug on a website, you’re suddenly bombarded with ads for rug stores when you next go online.

This can add convenience, but it is also unsettling. What companies online know about you could be more detailed than what your friends know. Take the following steps to regain control of what your computer, phone, and apps know about you.

Review your privacy settings

Whether going online from a phone, laptop, desktop, or tablet, get to know the device’s privacy settings. Some important settings to review include:

  • email tracking – this can let people know if you opened their message or not;
  • location tracking – personalizes recommendations but also tells search engines where you are;
  • voice recordings – manufacturers use these to train virtual assistants, but pause this to keep your conversations to yourself;
  • purchase history – this helps feed the machine so that businesses know how to target you in the future.

Opt out or block ads

Opting out of ads limits the information collected from your browser or device. The site or business still receives basic information about you, but you will no longer receive targeted, interest-based ads any longer. Apple’s iOS 14 allows app blocking, and you can also express your choice on Android devices.

Otherwise, use browser ad blockers, such as AdBlock Plus, or JavaScript blockers, such Ghostery, to limit ad tracking. Also known as content blockers, these software programs prevent ads from showing on websites you visit. You can find ad blockers for Chrome, Firefox, Opera, Safari, and Internet Explorer.

Check your permissions

Watch the permissions you give apps. We have already talked about checking device settings, but you can also limit the permissions you give to apps. For example, social media accounts have privacy settings that allow you to control what’s logged about you.

Plus, check permissions for other apps. Clash of Clans doesn’t need location services, for instance. Or you might not want to give Slack access to your microphone and video recordings.

Use webcam covers

Covering your webcam stops someone from potentially seeing and recording you. If you think you’d see the light come on to show the webcam is in use, know that hackers can disable that. A simple sliding webcam cover closes the webcam when you are not using it to avoid a cybercriminal having access.

Covering your webcam can also come in handy in all those online meetings you’re having. A covered camera means you don’t run the risk of your colleagues catching you unprepared.

Limit information you provide

Social media has created a culture of oversharing. There are probably many things you’ve seen about friends online that you would rather not know. You’re also sharing more than you need to with the companies that you interact with online.

If you’re filling out a form for a download, you might fill out only the required fields. When you add an app, be stingy with your personal details. Think about it from a need-to-know perspective. For instance, that home design game you love to play doesn’t need to know where you went to high school or with whom you bank.

Need help keeping the privacy-busting algorithms at bay? We can help. Our IT experts can configure device settings to limit information gathered about you online.

Contact us today at (515)422-1995!

Do You Need Document Management?

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The employee surrounded by teetering stacks of paper is less common today. What with the move to digital technology, we’re all doing more online. Yet some businesses remain true to traditional processes, passing documents around the office. You could be paying for this in lost productivity or worse. You may need document management. Check out the common signs of trouble and learn what you can do about them.

Trouble Sign #1: You are losing business due to slow work processes

It may not even be this severe. Maybe you’re not actually losing that client, but your customers are not happy with the time it takes your staff to get back to them. They call with what they see as a simple question, but your people need to hang up to find the right folder on their desk or look through filing cabinets.

Trouble Sign #2: Conflicting information is causing problems

You have digitized some work processes, but you have people who still prefer to do things the old way. You wanted to be flexible, yet document control is a problem. It’s difficult to know who has the most current copy of a file. Plus, when someone enters inaccurate data, it takes time to notice, because various documents are floating around.

Trouble Sign #3: Inefficiencies are costing your business time and money

Exchange of information is essential for business success. You could be a one-person shop doing every task. Otherwise, you need to know what is happening end-to-end in the business. When you’re relying on manual processes, it is more difficult to track:

  • orders received;
  • where inventory is in the supply chain;
  • when orders ship;
  • current inventory levels;
  • what customers are saying to customer service;
  • which customers get discounts and which don’t pay on time;
  • where a document is within a multi-step process;
  • what employees are responsible for what tasks.

A miscommunication or lack of communication between departments wastes valuable resources. According to Google, executives waste 30% of their time looking for information. With what you’re paying top brass, you want them to do more with their valuable time.

Document Management Advantages

A document management system allows you to easily scan, capture, and retrieve documents. When a vendor calls, your employee can search a key phrase, email, or phone number to bring up the correct file.

A document management system can also streamline workflow. When sales submits a contract, underwriting can receive an alert that it’s time for them to take over. Once that’s done, the document is forwarded on to the next party. Throughout, everyone works with the same file, and all revisions and comments can be recorded and saved along the way.

Advanced document management software can also automate workflow to speed your processes. Additionally, the artificial intelligence engine running the software can confirm accuracy. You might configure the software to pre-populate fields. Some document management tools even check forms to confirm completion.

Automating document management also gives you access to data analytics. You can identify human bottlenecks and recognize employees who are particularly efficient. Monitoring documents can help identify trends, which can help with prioritizing business improvements.

With online document management, you can save on office space, too. Instead of keeping hard copies in file cabinets or off-site storage, digitally archive relevant materials.

That digital archive also supports compliance and can save your business from legal action. You don’t have to worry about being unable to provide the proper document when it’s needed. Document software systems provide a complete audit trail. The software might even generate automated notifications when sensitive information is shared.

Looking to add document management to your digital solutions? We can help your business find the best system to meet its needs. Work with our IT experts to find document management to make your work smooth and easy. Call us today at (515)422-1995.

What to Do When Your Warranty Runs Out

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Most technology you buy in stores comes with a warranty of some sort. It might be included or an add-on. Still, it is unlikely to last the lifetime of the device or software, and it seems inevitable that your desktop will die immediately after the warranty runs out. Don’t worry, you still have options.

Murphy’s Law of warranty says that you will have no problems with your computer or printer while it’s covered. Then, as if waiting for the most inconvenient time to go bust, the technology fails just after your warranty ends.

After the frustration of looking up that warranty plan to see the expiration date a few weeks ago, your first response might be to take that device back to the store. You’ve noticed they have a service desk, and that’s where you made the purchase. But the technicians on-site are likely to send your laptop to the manufacturer repair. That could be far away, which negates the convenience of taking it down to your local store. You could wait weeks for your item to get to the repair center. Then, it stills needs attention and returning to your store.

Also know that many manufacturers charge a premium for outside-of-warranty repairs. Now that you’re one or two years into a relationship with the products, they hope you’ll decide upgrading is easier. They actually have a planned lifecycle for computer hardware and plan the warranty end accordingly.

Of course, if you are within days of your warranty’s end, ask if the manufacturer will continue to cover the technology. Sometimes it actually will. The manufacturer may also use this opportunity to sell you an extended warranty.

Some help with manufacturer warranty

Our first piece of advice? Be proactive about technology issues. Don’t put off getting something looked at. You may discover you could have saved money by having it checked out under warranty.

Check your eligibility by visiting the manufacturer’s website and typing in the product serial number to check the warranty. Quickly find the page by searching the manufacturer’s name and “check warranty status.”

It’s a good idea to keep track of when your warranty is set to expire. That way, you’ll be more likely to request service in a timely manner. Don’t believe us? Have you ever planned to take an item back to the store only to leave it until the return window has closed?

Small business computer repair shops specialize in repairing out-of-warranty devices. They can run diagnostic tests to determine the problem. Then, they’ll help you decide whether it’s worth the cost of repairs. If so, they can fix it at a competitive rate.

Plus, you get personalized service. There’s also the peace of mind that comes from knowing where your computer is at all times. You’re not worrying about it shipping around the country to a manufacturer’s repair shop. The timeline reduces, too, as the IT experts are on-site at a convenient computer repair outfit.

We can help keep your computers and other technological devices up and running. Contact us today at (515)422-1995!

Weighing Software-as-a-Service and Managed Service Providers

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There are many acronyms in the IT world. Two common ones are SaaS and MSP, which stand for software-as-a-service and managed service provider, respectively. The bigger question is what the differences are between these two and why you would need one or the other. Here’s help.

What’s SaaS?

Your business may already be relying on SaaS. Some of the more widely used platforms include:

  • Microsoft 365
  • Salesforce
  • HubSpot
  • MailChimp
  • Shopify
  • SurveyMonkey
  • Canva
  • Slack

SaaS companies are booming. Businesses are relying more and more on these technologies, and SaaS spending has grown 50% in two years. Why?

Software as a Service provides customers with convenience. The companies develop, manage, and update a product to support teams such as marketing, sales, or customer service. The SaaS platform will promise greater efficiency, improved productivity, increased transparency, and more. These tools automate and streamline processes to drive revenue.

Customers typically pay for a cloud-based subscription fee. In return, they get lower-cost services, reduced time to implementation, and scalability.

What’s an MSP?

Managed services support software, as well as your networking and hardware infrastructure. The MSP has human experts to install software, upgrade hardware, patch systems, and track security. The MSP provides all-around support for the business’s technology. This third-party firm gets to know you to help keep your business competitive.

The MSP tackles all sorts of tasks behind the scenes for your business. When your business outsources its IT to an MSP, you gain efficiencies and expertise. You are not giving up control but adding a partner to focus on time-consuming, complicated, and repetitive tasks. Meanwhile, your people can concentrate on driving innovation and generating revenue.

Businesses reap many rewards from working with an MSP. These experts can often find cost savings. Most MSPs charge a predictable monthly fee that’s easy to budget around. The enhanced expertise can also help ensure security and compliance. The MSP will also have the know-how to recommend the tools your business can enjoy most.

It doesn’t have to be either-or

Understand that you don’t have to choose between SaaS and an MSP – the two work well together.

MSPs can help you deploy and get the most out of your SaaS. In fact, an MSP can make sure your SaaS solutions work well together. They can help identify features on one platform that you’re not using. This could lead to you dropping an underutilized subscription to another SaaS.

Going on your own with SaaS means relying on each company’s IT support or asking your own in-house IT people to get to know the ins and outs of many different platforms. When you have an MSP, you pay that single provider for help instead of having to spend on tech support for each SaaS. Also, if you have a security issue, the MSP will alert you and act to cut the damage and repair the problem. The SaaS manufacturer doesn’t have the same responsibility.

Before you even get SaaS, the MSP can help guide your purchase. Your business may think it needs Slack because everyone else seems to be using it. But if you already have Teams, that could be unnecessary. The MSP learns about your business and how you work to help determine what SaaS’s are right for you.

The latest-and-greatest SaaS will come and go. Your MSP can remain the same as your business changes and evolves. Providing continuity of service, they will keep an eye out for the new SaaS you can adopt. The SaaS company wants to grow its customer base and evolve its platform, and the MSP’s job is to help your business succeed, with or without SaaS.

Contact us at (515)422-1995 today to enjoy the many benefits of working with an MSP.

What to Do If You’re a Ransomware Victim

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You’ll know if you’re a victim of ransomware. Often you’re met with a red screen telling you your business files are encrypted. You won’t be able to do anything on the computer, although the cybercriminals will provide helpful instructions for how to pay up. How nice. Here’s what to do instead if you’re the victim of a ransomware attack.

Cybersecurity Ventures predicts ransomware will impact businesses every 11 seconds in 2021. Yes, you read that right. That’s up from every 14 seconds in 2019. Another research company reported ransomware increasing 485% year-over-year in 2020.

Know that it’s widely considered a bad idea to pay the ransom because you’re rewarding the cybercriminal. Plus, you can’t even be sure that they will provide the encryption key needed to regain the use of your files. What! You were going to trust the bad guys?

The Important First Step

The first thing you’ll want to do is make it all go away. Yet wishful thinking is not going to get the job done. Instead, you’re going to have to turn immediately to your disaster response plan, because, of course, you have one of those already. Really, don’t underestimate the value of planning in advance for IT infrastructure compromise. Doing it proactively means calm, considered decisions rather than reacting in a crisis.

Step one is going to be identifying the systems involved and isolating them. Once you detect a compromise, limit the spread of infection by disconnecting the devices affected. Ideally, you take only a few computers offline or disconnect an individual network. Even in a large-scale compromise, remove all affected devices from the network to contain the malware.

As part of the isolation, don’t forget to disconnect any connected devices such as storage drives. The ransomware infection will even seek out USB thumb drives.

Power down only the affected devices if you are unable to disconnect them from the network. Why? Because turning them off means you might lose potential evidence.

Malicious actors may be monitoring your business communications. So, move offline to coordinate your response. Phone calls or text messaging will work, or personal email accounts.

Don’t attempt to restore critical systems until you have identified and isolated them. After that, your business can move into triage mode. Prioritize what to restore, and recover using your data backup (again, of course, you have one of those, too). Consider how critical each system is for health and safety and revenue generation. Then, get to work restoring systems in an efficient, organized fashion.

Minimizing Ransomware Risk

Ransomware is a major threat to every business sector, and you don’t want to become the next victim. Common best practices include:

  • preventing an attack with anti-virus and anti-malware tools;
  • installing email filters to keep phishing emails from reaching your employees;
  • making frequent backups and keeping them separate from your network;
  • keeping up with ransomware and other cybersecurity threats.

Businesses that partner with a managed services provider have someone supporting their efforts to cut ransomware risk. Plus, if the worst happens, the MSP’s IT experts are ready to identify and isolate. They can find the samples needed, determine the malware strain you are dealing with, and report the attack.

Your data backup should have recent copies of all information up to (or close to) the time of infection. So, once the MSP has removed all ransomware, they will wipe your systems and storage devices. They can swiftly reformat the hard disks and reinstall everything from scratch.

An MSP can help you plan ahead to contain the damage from a cyberattack. Let our IT experts install best practices, set up safe backups, and track the activity on your network. Contact us today at (515)422-1995.

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