How to Safely Retire Old Devices

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It’s inevitable that we’ll retire old devices to upgrade to the latest and greatest. A new laptop, desktop, or phone is exciting. Yet, before you get too distracted by your shiny, new device, take the time to safely retire the old one.

When buying the new device you may take trade-in value. Otherwise, you may let that old iPad sit in your drawer for another couple of years. Either way, it’s important to take some key steps to protect the data on that old device before moving on.

Backup the old device

Most devices today have a backup feature installed. Be sure to use it before you retire an old smartphone or tablet. This ensures you’ll have continued access to your photos, texts, and contacts. Settings and apps are typically automatically backed up for download to a new device.

When retiring a computer or storage device, backups protect against critical information loss. You may also need evidence of device decommissioning to meet regulatory requirements.

Reconfigure your 2FA

Two-factor authentication (2FA) protects you in case someone gains access to your password. Typically, this is an email or text notification sent to your phone. You might also have a 2FA code generator on your phone to strengthen your security. Either way, you’ll need to set up a fresh 2FA app on the new device or you risk getting locked out of all your accounts.

Wipe the old device

Whether you decide to sell the device or not, you still want to secure your data by wiping that device clean. Deleting a file is not enough. Even if you go to the recycling or trash bin of the device and delete the item “permanently,” that’s not enough. Reinstalling the operating system is not enough either.

You need to actually overwrite the data so that it cannot be recovered. Otherwise, hackers with use software to search the drive for sensitive information.

Know where your old devices are

Don’t get sloppy with your old devices. You could leave a treasure trove of data available if that device gets lost or stolen. You’re less likely to notice the device is gone if you put it up on that shelf in the office supply closet. So, be sure to put any old devices, already wiped, in a safe place.

Consider destroying your hard drives

When it comes to securing old hard drives, many businesses will actually destroy them. This means literally breaking them down so that data is almost impossible to recover. Destroying the hard drive renders the hardware completely unusable or repairable.

Let a pro help

When you’re upgrading to new devices, get an IT expert to help. We can migrate all your necessary information to the new device and securely destroy data on the old one. Contact us today at (515)422-1995!

Preparing Your Business Tech to Start the New Year

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The start of a new year is a challenging time for businesses. It can be a good time to reflect on the wins and losses of the previous twelve months. It’s also an excellent time to take stock and evaluate what your business needs to go forward.

IT demands move at a staggering speed, meaning last year’s tech may not fit next year’s needs.

The new year can bring major change to both the business and the environment it operates in. Regulations, contract terms, and seasonal spending habits mean that adaptations have to be made for continued growth.

A smart business knows how and where to incorporate flexibility to win more business and adapt to a new environment. As we move into the new year, there are fundamental questions we should ask about our IT to ensure we are ready to tackle the next twelve months too.

Is Your Hardware Still Up to The Task?

Businesses are often challenged by their client’s demand for files that seem to continually increase in size and resolution. The storage needed to handle, use, and archive these enormous files appears to grow at a near exponential rate.

Every device today is capable of capturing more data at a higher resolution than ever before. Huge data needs have become the new standard.

The expectation of bigger and bigger data is only set to continue as we progress into another new year. Many clients expect, or demand, exceptional quality from professional services and with a fast turnaround time too.

These competing demands put as much strain on network hardware and computing power as they do physical storage. One of the most important things a business can do when reviewing IT demands is to ensure there are no bottlenecks in the productivity pipeline.

Is Your Backup Reliable and Ready?

Almost every business in the modern day has learned enough to put a backup in place. Whether simply transferring files manually to USB storage, copying documents over to a local server, or saving media to the cloud. However, not every business is testing their backups. Fewer still are testing them reliably.

A backup is only as good as what we know can be reliably restored from it. Cases have emerged where big-name firms had famously believed they were backing up successfully for months or years, only to find out their backup was failing when they really needed it.

Whether impacted by missing assets, unable to transfer files, or affected by corrupt data, an untested backup may be as useful as not having any backup at all. A critical goal for the safety and reliability of any business should be to have dependable backups that are tested at regular intervals.

Is Your Compliance Still Up to Date?

Nearly every business in the world has compliance and regulations standards it must adhere to if it is to keep its position in the marketplace. These may be industry specific such as medical or automotive certifications, or regional protections such as data protection regulations.

Requirements for each of these areas change regularly. It is up to each firm to keep on top of both changes to rules and changes to the firm which may impact them.

Changing IT can often impact certifications in a big way. Many feature rules which affect storage, processing, or altering the way in which data is used; it’s essential to check your usage against strict requirements relevant to your business.

While time-consuming and difficult, these checks require a strong knowledge of both the rules and your IT system. The penalties for failure can be severe and crippling. It is a critical area of the firm you can’t afford to get wrong.

If you are looking to boost your business in the new year, check up on your systems and technology, or dust up your certifications to the latest standard: there’s never a better time than now.

Give us a call at (515)422-1995 to get your new year off to a flying start.

New Year’s Tech Resolutions You Should Actually Keep

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If your typical New Year’s resolutions lasted about 30 seconds, you’re not alone. Pledges to eat better, start running and learn how to juggle can be rebooted again next year easy enough.This year, we challenge you to think about your tech health with some resolutions you’ll want to keep.

No More Junk Mail

Whether you checked a box agreeing to get newsletters, or you have no idea how you got on that list, it’s time to say goodbye. Start by emptying your mailbox to zero unread messages – no you don’t have to read all that spam – you have permission to delete it unread. Let’s face it, if you were going to read it, you would have done so already. Away it goes.

Now that you’re starting with a clean slate and a huge feeling of accomplishment, resolve this: Each day, unsubscribe from 5-10 lists. Generally, if a newsletter gives the option to unsubscribe or Opt Out, you want to do that instead of just marking it as junk. So, keep an eagle eye out for that gorgeous ‘unsubscribe’ link and click it with confidence. Before too long, your inbox will be a refreshing place filled only with people and businesses you look forward to hearing from.

ProTip: Search your inbox for the word ‘unsubscribe’ to quickly find anything that has that option! You don’t need to give a reason if the link redirects to a survey page, but do watch for tricky buttons that will actually resubscribe your address.

Go Password Pro

With all these password leaks from LinkedIn, Myspace, and goodness knows who hasn’t come forward, now’s the time to get smart with your passwords. Because most people use the same passwords on every site, a single breach can be the hack that keeps on giving. If a bad guy has a set of credentials for one hacked site, they have automated programs that will check HUNDREDS of other sites to see if those same credentials get them in! Now that you know how important it is to use different passwords for each site, let’s be real, that’s a LOT of passwords to remember!

Instead of writing them down, we recommend using a password manager like LastPass or Dashlane. They remember all your various passwords for you, so all you need to know is the super-protected master password. Master passwords are kept encrypted on your system, not theirs (no chance for them to be hacked and expose your info!), and optional 2-factor authentication checks with you via text or a code on your smartphone for all big changes. We use LastPass in our shop, so we certainly feel that you can trust it for your valuable data.

Backup. No Really, Backup.

“I’ve been meaning to backup!” is the cry of someone who just lost all their photos. Good intentions don’t count AT ALL in data security because once the data is gone, it’s gone. With new modern cloud backup options, there’s no reason to put this off because backup apps are now easier and more accessible than ever before. You can backup to local hard drives instead, but this will take a little extra remembering on your part as you’ll want to have at least one drive that stays disconnected in case of encryption viruses.

There you have it. Three New Year’s resolutions you can easily keep, and that will make a real difference to your year. Opening your email will be a pleasure, you’ll be a spectator only in any future password leaks, and your precious files will be safe against all manner of disaster. Feels better than any diet, doesn’t it?

What to Do if Your Hard Drive Fails

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If your hard drive is going bad, chances are strange things are happening and you’re a little panicked. It’s where you put your digital memories, your household files and maybe that thesis you’ve been working on for months. As far as you’re concerned, that hard drive IS the computer and failure is not an option. Perhaps it was overheated, knocked around or came from the factory with a flaw.

Sorry to say, but eventually all hard drives will fail, even external hard drives and USB flash drives. So how do you know if it’s definitely the drive and what should you do?

Start by watching for these signs:

Your computer slowing down: Because most hard drives contain moving parts, the slower it gets, the slower your computer gets. It’s a bit like a record player, with spinning plates and a needle whipping from side to side. Your hard drive may eventually take longer to spin up and longer to retrieve files, which will have an impact on everything from booting up to playing games.

Blue screen of death: A classic Windows error, this is when your computer locks up to only show a blue screen with an error code, which while it does mean something specific has gone wrong, can always be translated loosely to ‘nope, not today’. The more often your computer does this, the more severe the problem is.

Not booting up: During the initial bootup stage, your computer is loading a program stored on the hard drive – it’s your operating system. If some of the files have a problem or can’t be found, Windows won’t boot. Errors vary, but the outcome is the same.

Corrupted files: Sometimes a file won’t open because the computer says it is corrupted. Some essential pieces of the file are missing, and unlike a book where a missing page is only inconvenient, it’s a deal breaker for computer files.

Noises: You’re familiar with the normal noises your computer makes, but as the hard drive fails the noises can change. You might hear clicking, grinding or even a sci-fi phaser noise. Noises will get louder or speed up during heavy file access.

What do you do?

Whenever something is clearly wrong, the key is to stop and turn your computer off. Continued use or attempts to start the computer can result in more data loss. Even if you don’t have a backup yet, turn it off now because the large task of backing up can cause extra strain on an already delicate hard drive. It’s tempting to hurry and try to get a quick copy of your files, but in these cases, it’s not about time – it’s about the extra spinning, scratching, warping and electrical charge, all dissolving your precious data with each access.

Is this preventable?

In short, no. Like I said earlier, all hard drives eventually fail. BUT, you can do a few things to help prolong the life of your hard drive.

–Keep your computer cool. Heat is the #1 killer of electronics. So, keep the computer dusted out and the vents clear to allow adequate airflow to the components in question.

–Minimize mechanical shock to your computer. Like I described earlier, a mechanical hard drive is like a very fast and delicate record player. Like a record, it will skip and potentially damage the disk if it gets bumped. So, if you are using a desktop, take care not to kick it or knock over the tower. If it is a laptop, make sure to handle the computer gently and turn it off or put it to sleep when carrying it around.

-Don’t fill it up. The more packed full a hard drive is, the more it has to work to read and write information and perform maintenance on itself. We always recommend keeping a hard drive at least 20% free. If you find yourself bumping up against that limit, it is time to upgrade to a larger drive.

-Keep an eye on it. The mysterious inner-workings of a hard drive may be invisible to the end user, but that doesn’t mean you have to stay in the dark! There are many free software solutions available for home users to monitor the health of their hard drives and be alerted to an issue before it becomes a problem. The one we recommend for home users is Crystal Disk Info available HERE. After installation, go to the ‘Function’ menu and select the ‘resident’ and ‘startup’ options to keep the program running in the background and monitoring your hard drive continuously. If you want to go one step further, there is a paid-for residentially licensed version of the software we use in our shop called HD Sentinel available HERE.

-Have a backup of everything important to you. Eventually, your hard drive will fail, and even though you have taken all precautions reasonable, you may lose some data. All a backup really is is a second copy of your data for when the original copy disappears. Local backups, cloud backups, image backups, etc…there is enough here for a whole separate article. For now, just remember the only way to completely prevent data loss is to have another copy!

Why Your Firewall Will Never be Enough

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Firewalls are a well-known security essential, and we’re certainly big fans, but did you know a firewall alone is not enough to keep your business safe? It’s like building a fence around your city to keep the burglars out: You feel safe, private and secure… but the reality is, anyone with a ladder, enough motivation or ninja skills poses a real threat. That’s why despite every networked business having a firewall in place, security breaches are increasing at an alarming rate – further protections are still needed.

A few strategic, well-planned measures can provide all the protection your business needs to keep operating without costly downtime. While it’s cool to imagine a system so secure you’ll be opening doors with retinal scanners, using synchronized keys to activate the server and dodging pressure-triggered plates around the storage drives, the reality is infinitely more usable and affordable. In fact, we’ll help you choose the perfect measures that blend invisibly into your existing processes, boosting security without affecting productivity. Take a look at some of our managed service inclusions:

Proper firewall configuration

While not enough by itself, your firewall is still your first line of defense like the wall around your city. However, there’s a huge difference between the generic firewall that comes standard with your Windows installation, and one specifically chosen for your business and set up properly. Without properly locked doors and monitored gates, your firewall may as well not even be there. Our technicians will work with you to identify which traffic should be allowed, eg remote employee access, and which should be automatically blocked.

Workstation antivirus

Like a bouncer standing at the door to your building, it is the job of antivirus software to check every file being downloaded to your company’s computers and watch every program that runs. So, even if a bad guy gets past the perimeter defenses they will likely be spotted by the antivirus software. Without this layer of protection, it is easy for an attacker to have their way with your files.

Web Filtering

What’s better than detecting and stopping malicious files on your computer? Preventing your users from even downloading them from the internet in the first place! Web filtering acts as a middle-man while you are browsing the web and stops users from being able to even visit a site with known issues. We can also restrict websites based on categories like adult material or social networking if desired.

Patch Management 

Keeping with the analogy of a firewall is like a wall around your city and an antivirus is like a bouncer at the door, software patching is like having someone fixing newly found holes in your walls that could potentially let the bad guys in. Instead of counting on your employees to update to the newest version of Java or Adobe Reader, automated software can take care of this for you.

Access restrictions

It is best practice to give employees access to only the files they need to do their job. It’s not a matter of trust, but rather one of security. If they were the one to accidentally let the attackers through the firewall, perhaps by clicking an email link, you’re then able to minimize the damage. Without this added layer of protection, it’s relatively easy to access (and damage) any and all files on the network.

Encrypt confidential files

More secure than simply password locking a file, encryption uses a secret ‘key’ to scramble the files and their contents so that when anyone else tries to view them all they see is incomprehensible nonsense. This way, if an attacker does manage to access or steal vital files, they don’t get anything useful! Encryption is especially useful on mobile devices that can easily be misplaced or stolen when traveling.

Backup Backup Backup!

As a final layer of defense, when all other protections have been circumvented, it is important to be able to recover from a disaster. If an attacker does manage to access and hold your network for ransom, with the proper backup in place we can simply wipe the slate clean and restore to the way it was before the attack.

No one type of protection is 100% perfect. Something (or someone) will inevitably get through. That’s why computer security works best when it’s multi-layered. When one protection fails, the next layer kicks in to keep your business safe. And then the next, and the next…but that doesn’t mean you need CIA level security that gets in your way. Most of the above protections are easily affordable for small businesses, we use all of the above ourselves!

Most Businesses Won’t Survive a Disaster. Could Yours?

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With the crazy weather we’re seeing, natural disasters on the rise, and cyber terrorism echoing for years, it’s not a case of ‘if’ a disaster will strike your business, but ‘when’. Surprisingly, it’s not the scope and scale of the event that influences how deeply your business is impacted, it’s your business continuity plan.

Put simply, this is the all-important set of precautions and pre-planned responses to an event, laid out in bullet-proof detail and implemented with one driving focus: keeping your business running with little or no downtime. Think about what would happen if your business was hit by a natural disaster tomorrow. Would it survive? How much downtime would it take to push you into dangerous territory?

According to an IBM study of all companies that had a major loss of data, 43% never reopen, 51% close within two years and just 6% will survive long-term. For a fraction of those survivors, business even continued as usual thanks to their ‘failsafe’ business continuity plan. It’s more than disaster recovery, it’s full preparedness that bypasses the need for 2+ weeks of downtime, financial ruin, wasted salaries and reputation loss – but it does require a higher level of planning…in advance.

Recommendations to Put You in the Surviving 6%

Prioritize: You’ll need to plan exactly what you’ll recover first and know who’s in charge of making it happen. It goes beyond jotting down a checklist of things to do, it’s taking an analytical, process-based approach to recovery for each unique business perspective. But it’s also realistic: there’s no point dedicating precious time to reviving the email system if your customer data is leaking onto the internet, even if email did rank as your top communication priority!

Backup: Of course, the most critical part of your business continuity is having full backups in three places. Why three? One copy locally which you use each day, a backup on another (disconnected) device in the same location, and one in the cloud. That local backup is your life-saver for system crashes, cyber-attacks and the like; the cloud backup comes into play when your business has taken a major physical hit, perhaps from fire or flood. Some businesses can run entirely location-independent when using cloud systems like Office365, which can be enough to put them in that 6% of disaster survivors.

Test: Make sure all employees know what the plan is if something goes wrong, and their specific roles in these scenarios. You can test, prepare and rehearse your continuity plan under simulated disaster conditions, which will uncover new obstacles, priorities and additional threats.

As your IT environment becomes more complex, carrying more responsibility and risk, so does the importance of a robust business continuity plan. The best BC plans look beyond disaster recovery, taking into account scalability of your system and scope of your individual business, to create strong battle lines that will keep your business operational, both now and for the long term.

How to Make Your Photos and Files Last A Lifetime (and Beyond)

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Digital cameras are great, and thanks to smartphones, we have one with us almost all the time. We’re taking more photos than ever before, and building a lifetime of digital data. But despite the enormous value of these photos and videos, most people don’t have a backup. It’s time to shine a light on this essential task and make it a regular habit before those precious memories are gone forever.

If you asked someone what possession they’d save from a house fire, most would say photos, and they’d make a point of grabbing a frame or album on the way out. But with digital photos, you don’t need a fire to lose everything, they could simply disappear in the blink of an eye with hardware failure or theft. There’s no warning, no smoke alarm, and without a plan already in place, no chance to recover the data. It’s time to get set up with a true backup system.

Is one copy enough?
You might think saving your information to an external hard drive or flash drive is enough. You’re right, it’s better than nothing, but since the data is stored in only one place, this isn’t a backup – it’s just storage. That drive could fail at any moment, perhaps from age, malfunction or plain old theft.

Often enough, that drive even becomes lost over the years, put somewhere ‘safe’ and promptly forgotten! And with the way technology is moving, accessing that data in 5 years might even bring up compatibility issues – some newer computers don’t even have CD/DVD drives, yet hundreds of thousands of homes would still have photos stored on a disc.

Two copies?
You might have your extra storage drive as backup and keep a copy on your computer. This is a better solution, and how most people store their data, but it still isn’t enough. While you’re protected against device failure, that house fire is going to take both copies up in flames. Thieves would probably grab the external drive while they’re bundling up your computer too, so again, you’d be left with zero copies. It’s close, but it’s not a true backup system.

The rule of three
We subscribe to the backup rule of three. Just reading this may sound like overkill, but tech is fragile and device failure is a constant risk. We recommend keeping one copy on the computer/device, another on an external drive, and a third copy as last resort tucked safely away in the cloud. The cloud backup can be fully automated so you don’t even need to worry about remembering to do it. If the day comes that you need your data back, it’s ready and waiting in perfect condition. Cloud technology also means your data is far away from any potential fire or flood, it’s secure and with the right provider, guaranteed against loss.

There’s a saying in the IT industry: “There are two kinds of people: those who backup, and those who have never lost all their data”. No matter what the cause of your data loss, it always has a deep impact, particularly when it comes to precious data. While re-creating some homework or the family budget might just be inconvenient, there’s no way to recreate photos once they’re gone. It’s a loss that hurts for a long time, but it’s also so very avoidable.

If you value your data, give us a call at  515-422-1995 to implement a well-rounded backup system.

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